OverviewThe Senior Associate Specialist Customer Service is responsible for perfect order fulfillment within the order to cash process to deliver customer satisfaction.Order to cash may include pricing administration, order entry, customer service/problem resolution, billing coordination, collections and master data maintenance, and complaint handling.ResponsibilitiesEnsure perfect order fulfillment of orders and resolve issues as requiredWork closely with sales management for billing adjustmentsKey transactional contact for customersMaintain key internal relationships; including marketing, sales, supply chain planning, quality, application development, product management, credit, financial shared services, and procurementUpdate customer master information in SAPPerform the diversified customer pricing applications in SAPProcess billing related adjustments (e.G. returns,



credit/debits)Document and follow up of internal and external complaintsWhere necessary, support sales representatives and business line managers with sales data analysis, report requests and customer follow-upQualificationsCollege/university degreeFluent EnglishSAP knowledge is an advantageTroubleshooting/problem solving skillsAbility to build relationshipsCustomer Service experience is an advantageGood communication skillsPrecise, detail-focusedAbility to multitaskingAble to cope with stressPositive attitude, friendly, empathyAccountability and ownershipFollows the rules, but also thinks out of the box and is open for other solutions#J-*****-Ljbffr

📌 Specialist, Customer Service (Xico)
🏢 Celanese
📍 Xico