**DESCRIPTION**:
Amazon opened its virtual doors in **** and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online.
Delivery Shift Manager Jr is the support for the completely last mile operations within a delivery station.
The role is responsible for managing a +30 hourly team, safety metrics, attrition, payroll, shifts, vacations, overtime and the AMZL OPS metrics; delivery efficiency, number of routes, cost per shipment.
In addition, this role gives support in purchasing tools, services and consumables for the station.
The impacts of this position are:
Operational KPIs and cost goals in the strategic plan.
The overriding goal is to maximize customer satisfaction and through this long term shareholder value.
**Responsibilities**:
- Create balance between "Work hard" and "Have fun" with associates under scope
- Ensure the team execution to accomplish the business goals
- Support process improvement activities associated with process inefficiencies and/or new functions currently not performed in day-to-day operations
- Processes Mapping activities.
- Assist in the development, documentation, deployment and monitoring the key business processes which support all internal processes of AMZL Mexico.




- Follow up the KPIs of operations within the delivery station.
- Actively supports and promotes organization change.
- Dive deep analysis of KPIs
- Support the ACES team, customer service or other upcoming goals.
- Measure drivers' performance, discipline and customer experience service
- Internal audits execution.
- Support and participate in the quality initiatives, process change initiatives and assist the business to achieve year on year improvements within its operating plan.
- Implement change and/or develop new processes as required to provide ability to better service Amazon customers, focus on reducing cost.
- Implement and develop the delivery stations workflow and metrics according to the standard work and book of processes
**- BASIC QUALIFICATIONS**:
- High school diploma
- Work a rotating, versátil schedule, including nights, overnights, weekends and holidays.
Able to work 40 hours/week, and overtime as required
- Experience experience managing a team of 10+ employees
**PREFERRED QUALIFICATIONS**:
- 1+ years of experience directly managing others experience
- Bachelor's degree in Engineering, Operations, Supply Chain/Logistics, or a related field
- Speak, write, and read fluently in English

📌 Shift Manager Jr, Amazon Logistics (San Luis Potosí)
🏢 Servicios Comerciales Amazon México S. De R. L. De C. V.
📍 San Luis Potosí