**Hospitality Operations Coordinator**
Our client is a hospitality company built on a simple idea: renting a home shouldn't mean giving up hotel-level service.
They combine the comfort and authenticity of a private home with concierge-level touches — in-person check-in, fresh linens, on-demand support — and operate across 15+ destinations in 10+ countries.
You'll be the on-the-ground presence that makes that experience real for guests in Mexico City.
From welcoming guests at check-in to keeping homes in top shape between stays, you'll own the guest experience end-to-end while also keeping property owners and managers in the loop.
This is a hands-on, in-person role — you'll be moving between homes, meeting guests face-to-face, and building real relationships with the people who own the properties you manage.
This role is perfect for someone who knows Mexico City inside and out, thrives when no two days look the same, and genuinely enjoys being the person guests and owners can count on.
**KEY RESPONSIBILITIES**
**Guest Experience**:
- Welcome and check out guests at the start and end of every stay
- Coordinate with the centralized guest experience team to troubleshoot issues in real time
- Book guest services such as parking and airport transfers
- Inspect homes ahead of guest arrivals and resolve issues with property managers or owners before check-in
- Keep a full, accurate inventory of guest-ready supplies and materials
- Review guest feedback and work with the team to improve service delivery
- Schedule housekeeping, maintenance, and operations visits around guest stays
**Property Management**:
- Conduct home intakes to confirm properties meet brand standards
- Complete quarterly preventive maintenance checklists to keep units in top condition
- Schedule maintenance and cleaning to address wear and tear




- Keep property information current and accurate in the property management system
**Owner & Property Manager Relations**:
- Maintain the day-to-day relationship with property owners and supply partners
- Serve as the main point of contact for property managers on exclusive-unit buildings
- Process net-to-owner adjustments for work completed on an owner's behalf
**ABOUT YOU**
- Fully bilingual in English and Spanish, written and verbal
- 2+ years of experience in hospitality, vacation rentals, or short-term property management
- Deep familiarity with Mexico City — neighborhoods, logistics, and how to get around efficiently
- Comfortable managing multiple priorities at once without losing track of details
- Able to stay composed and effective when things get busy or unpredictable
- Available for a flexible schedule, including some weekends and holidays
- Reachable outside standard hours when guest needs come up
- Comfortable working in person and moving between properties regularly
**PREFERRED QUALIFICATIONS**
- Prior experience working directly with vacation home owners
- Familiarity with property management software or systems
- Experience coordinating with maintenance or housekeeping vendors
- Background in a guest-facing hospitality or concierge role
**WHY YOU'LL LOVE IT**
- Be the face of the guest experience for a hospitality brand operating across 15+ general destinations
- Build real, ongoing relationships with property owners and guests alike — this isn't a behind-a-screen role
- Take ownership of a wide scope, from guest care to property upkeep to owner relations
- Join a company in active growth mode, with room to grow alongside it
- Work in a role where your judgment and hustle directly shape someone's stay
Pay: $31,****** - $34,****** per month
Work Location: In person

📌 Hospitality Coodinator (Xico)
🏢 Handoff
📍 Xico