**Who are we?
**
Trelleborg Industrial Solutions (TIS) is a global leader in innovative polymer-based solutions for key industries and critical infrastructure.
We are one of three Business Areas within the Trelleborg Group, with a total of about ***** employees around the world.
**About the Job**
**You will have the opportunity to**:
- Work with Microsoft-based solutions, Azure services, and integrations where applicable
- Investigate incidents, perform root cause analysis, and implement sustainable solutions
- Maintain documentation, work instructions, and knowledge base articles
- Coordinate with internal teams, departments, vendors, and support partners when required
- Support master data activities and help ensure data consistency and security across systems
- Contribute to training materials and support end-users in system usage
- Support transitions from local solutions to global or centralized services
- Drive continuous improvement of support processes, system stability, and service quality
You will take ownership of issues from identification through resolution and follow-up, ensuring reliable operations and continuous improvement across systems and regions.
You are a hands-on problem solver who takes ownership and works independently to resolve issues across a complex and mixed system landscape.
You are comfortable working in a global environment with different stakeholders, time zones, and business needs.
You have a strong drive to ensure stable operations, high service quality, and timely resolution of issues with limited day-to-day guidance.
**Minimum requirements**:
- Bachelor's degree in Information Technology,



Computer Science, IT engineering, or equivalent experience
- Strong technical and information systems skills with the ability to troubleshoot and resolve complex issues
- Ability to work independently, prioritize tasks, and manage multiple topics in a fast-paced environment
- Strong communication skills and ability to work with both technical teams and business users
- Experience working in a general or cross-functional environment across different time zones
- Positive attitude, willingness to learn, and a strong service mindset
- Detail-oriented with a focus on delivering high-quality results
**Nice to have**:
- Experience supporting ERP systems such as Dynamics 365 F&SCM;, AX****/AX****, Infor M3, SAP S/4HANA, SAP ECC, or similar platforms
- Experience with Microsoft technologies such as Azure, Power Platform, or related services
- Experience supporting EDI-related activities and integrations
- Experience working in environments with both global platforms and local business systems
We will support you with a strong team environment, clear priorities, and the opportunity to grow your role over time.
**- What We Offer**
We offer the opportunity to work in a global organization where digital solutions play a key role in supporting business operations.
You will be part of a collaborative team environment, working with Microsoft technologies, Azure services, and a diverse system landscape across the Americas.
The role offers the opportunity to take ownership, grow your technical and business understanding, and contribute to more stable, scalable, and efficient digital solutions.

📌 Digital Solutions Service & Support Engineer, Americas - Silao, Mex
🏢 Trelleborg Group
📍 Silao