About the Company
DiDi es la plataforma de tecnología de movilidad más amplio del mundo.
Con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago.
Haciendo la vida mejor y más fácil para las personas todos los días.
Cuando te unes a Didi, vas a formar parte de una comunidad abierta, inclusiva y diversa de más de 12,000 empleados en todo el mundo.
Desde el primer día encontrarás una rica cultura global colaborativa donde tus responsabilidades tendrán un impacto directo en la estrategia y el crecimiento de la empresa.
About the Team / Role
The Business Intelligence Team Leader is responsible for overseeing the analytical strategy, data quality, and operational insights across the KYC, Fraud, Risk and Collections domains.
This role leads a team of Business Intelligence Specialists, ensuring that all deliverables—reports, dashboards, forecasts, OKRs, KPIs, and incentive calculations—are delivered accurately, on time, and aligned with business objectives.
Beyond supervision, the BI Team Leader acts as a strategic bridge between operations, risk, and product teams, connecting insights across multiple processes to identify trends, propose improvements, and drive data‐based decision‐making.
This position ensures the consistency, traceability, and integrity of all operational metrics and supports the continuous development of the BI function within the organization.
In this role, you'll be responsible for
Team Leadership & Delivery Oversight
Lead, mentor, guide and supervise the BI Specialists team across different operational areas (KYC, Fraud, and Collections).
Oversee daily and weekly deliverables, ensuring accuracy, consistency, and timely delivery of all reports and dashboards.
Establish and monitor quality control processes for data validation, report integrity, and metric accuracy.
Conduct periodic reviews of deliverables, providing feedback and coaching to elevate analytical rigor and presentation quality.
Incentive Design & Governance
Oversee the design, simulation, and implementation of all performance bonus schemes across operational areas.
Ensure alignment of incentives with OKRs, budget limits, and corporate policies.
Validate all redesign proposals before deployment, ensuring feasibility and fairness.




Maintain governance and documentation of incentive models for audit and transparency.
Metric Development & Analytical Strategy
Supervise the design and implementation of new metrics and dashboards to reflect operational priorities and evolving business needs.
Connect analytical findings across areas (KYC, Fraud, Collections) to identify interdependencies and systemic improvement opportunities.
Ensure metric standardization across teams, maintaining clear definitions and consistent methodologies.
Partner with the data engineering and RD teams to validate new data sources or enhance existing data pipelines.
Stakeholder Management & Cross-Functional Collaboration
Act as the primary BI liaison with operations, risk, and management teams, aligning priorities and information needs.
Translate business requirements into analytical solutions and guide the BI Specialists through implementation.
Present key insights, performance summaries and improvement recommendations to senior management.
Coordinate with the global BI and policy teams (e.g., China BI) to ensure metric alignment and data consistency across regions.
Process Improvement & Data Governance
Drive continuous improvement in BI processes, tools, and methodologies to increase efficiency and scalability.
Implement data governance practices to ensure accuracy, traceability, and version control across reports.
Standardize documentation for all KPIs, dashboards, and reporting processes.
Identify automation opportunities to reduce manual effort and improve report turnaround time.
Forecasting & Strategic Planning Support
Supervise the development of volume forecasts, scheduling models, and capacity simulations supporting operational planning.
Consolidate insights across BI domains to provide management with an integrated view of performance trends and business risks.
Support strategic decision-making by identifying emerging patterns and proposing actionable, data‐based solutions.
Talent Development & Knowledge Management
Coach and guide BI Specialists,



fostering analytical growth and professional development.
Promote a culture of accuracy, accountability, and continuous improvement within the BI team.
Ensure knowledge sharing and cross‐training across BI domains to guarantee business continuity.
Company Culture
We create user value.
We strive to always create valuable experiences for our users in everything we do.
Our focus is to always innovate new experiences that are safe, pleasant and efficient.
We are data-driven.
We are strong believers in making informed decisions, that's why we are data-driven.
We can better navigate the business landscape strategically by analyzing valuable metrics.
Win-win Collaboration.
Success is a team sport.
When we work to help our partners and colleagues win, we win, too.
While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity.
Integrity is at the very core of our business.
We are people who always want to do the right thing.
Our intentions are sincere, we speak our minds and listen to each other.
Growth.
We always strive to do better.
That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
Diversity and Inclusion.
Diversity is one of our biggest strengths.
Our differences are what make us distinct.
We respect each other and believe in equal opportunities for all.
Equal Opportunity Employer
We are committed to building inclusive and diverse teams.
At DiDi, we believe that our differences are our biggest source of strength.
That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.
Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate.
We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.
We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.
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📌 Business Intelligence Team Leader - Phone Collections (Xico)
🏢 Didi
📍 Xico