You will report directly to our Director CX Prog Mgt and you'll work out of our San Luis Potosi, Mexico location on a Hybrid work schedule.
In this role, you will impact the efficiency and effectiveness of the customer service team, ensuring high levels of customer satisfaction and smooth order processing that supports business growth and operational excellence.
**YOU MUST HAVE**
- Bachelor's Degree completed.
- 5+ Years Customer Service Experience.
- Proven record of leadership skills and initiatives (Team Coach/Team Leader previous experience of 1 year).
- Fully Bilingual, English - Spanish.
- Experience with Oracle, Salesforce, Excel, integrated reporting systems.
- Experience working in a multi-discipline team/multinational environment.Experience in reviewing and redesigning of processes.
**WE VALUE**
- Booking experience.
- A proficient understanding of the principles and best practices in customer service.
- Excellent team and communication skills.




- An ability to take initiative and work with limited direction.An ability to influence across a broader organization.
LI-Hybrid
- Lead the delivery of a standard, effective and efficient centralized administration model to support Projects & Services business
- Capable of successfully leading a team of Customer Experience Specialists.
- Performance management of functional team.
- Work as part of the team involved in end to end booking and billing processes.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition.
As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

📌 Cust Exp Supervisor (San Luis Potosí)
🏢 Honeywell
📍 San Luis Potosí