As an Onboarding Specialist, Reserve with Google, you are a hands-on, high-volume driver of
customer success who works directly with our service professionals (our "Pros") - including
plumbers, electricians, HVAC technicians, and other tradespeople.
You assist them in
configuring their digital business profiles and establishing a seamless connection to our online
booking system so consumers can schedule services directly from search engine platforms.
**Qualifications**:
- 1+ year of experience in a customer-facing environment such as onboarding, customer
support, or account management (phone and video interaction experience strongly
preferred)
- Proven capability to troubleshoot technical issues, investigate friction points, and identify
root causes independently
- Demonstrated ability to maintain a calm, helpful, and solution-oriented demeanor when
communicating with busy small business owners




- High level of organizational skills to balance a heavy, continuous volume of active
customer accounts simultaneously
- Advanced written and spoken English communication proficiency to successfully support
US-based Pros
- Experience utilizing virtual engagement tools, CRM platforms, cloud productivity suites,
and spreadsheets
- Experience using AI tools to increase quality and efficiency of work
- High school diploma or equivalent work experience required
Nice to Have
- Familiarity with home service trades (HVAC, plumbing, electrical, etc.) or small business
operations
- Prior experience optimizing local search engine placement or digital business listings
Pay: $4,****** per week
Work Location: Remote

📌 Onboarding Specialist - Reserve With Google (México)
🏢 Onestar Solutions
📍 México