**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you.
We're builders touching over 20 industries and 80% of integral commerce, and we need your unique talents to help shape what's next.
The work is challenging - but it matters.
You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.
What's in it for you?
Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**Meet the Team**:
The organization considers as direct reports the resources (PM - project Managers) dedicated to managing the projects delivered by SAP: 2 Managers and around ******* Project Managers.
Besides managing in dotted line all practices consultants, which report directly to a Global Organization (ASC), as pull of experts, which are assigned to the projects delivery as programed since the Solutioning phase.
Services Delivery Head needs to build a strong liaison among Services Sales Organization and Solutioning Organization, to operate as ONE Team to build successful projects, from its conception in sales phase, to its realization in delivery phase.
Therefore, having a clear and constant communication is critical to build a healthy business.
**What you'll do: Position Overview**:
The primary responsibility of this role is to lead our professional services organization to successfully deliver our SAP Services contracts with our customers (Implementation of SAP solutions, influence customer adoption and consumption as well as the use of our SAP tool chain), with the objective of supporting our SAP Cloud Solutions adoption in the market.
Services Projects success is measured by our technology implementation/go live while maintaining a healthy financial contribution (margin) for each project,



managing resource allocation, project timeline, customer expectations and any other element associated to the project execution.
Projects should be delivery on time, on budget and with the right quality.
As the Services Delivery Head is important to have an holistic view of the business, understand the ecosystem around and managing the following pillars:
- Sales and Solutioning liaison to assure that key success criteria is considered since the sell cycle and in the proposal/contract structure.
Best practices sharing is critical for growing a healthy services business
- Excellence in Delivery Execution is the foundation for this organization.
Below we can highlight some of the critical pillars for its accomplishment: Proper Management System to control project KPIs (margin, invoicing, revenue, real project progression vs planned, among others), Discipline on Governance Model execution in every project, Clear roles & responsibilities among the team members.
- Delivery Capacity Planning should be evaluated in a regular basis considering projects backlog and future pipeline in order to be prepared to execute towards SAP commitments with the quality required.
- Team Skills Development, communication and empathy as the basis to have a high performing organization and to deliver the expected results.
- Evaluate risks of the opportunities during the Solutioning (proposal creation) and provide inside for mitigations.




**Key Responsibilities**:
**1.
Strategic Leadership**:
- **
Accountability Empowerment**: Set ambitious objectives aligned to the region and market unit, empower accountability, and foster ownership within your team.
Take full accountability on delivery and manage customer expectations.
- **Passion for Excellence**: Exhibit passion and enthusiasm in your role, **lead by example,** and promote SAP as an exceptional workplace.
- **Visionary Communication**: Develop, articulate, and actively champion a compelling vision for the future across your team, peers, Services, SAP, partners, external stakeholders, and clients.
- **Team Motivation**: Inspire and mobilize teams to conquer challenging goals, encouraging feedback, diverse perspectives, and the conversion of obstacles into opportunities.
- **Relationship Building**: Cultivate relationships founded on mutual respect and trust, nurturing a culture of transparency and collaboration across organizational boundaries.
- **Innovation Encouragement**: Promote creative thinking and innovation, rewarding ideas and accomplishments, and embracing a lean mindset.
- **Mentoring and Coaching**: Provide guidance and coaching to team members for their individual development and career growth.
- **Being Compliance**: Be aligned to Global and local policies, get required training on time, follow the conduct code.
**2.
Other Management Responsibilities**:
- **
Supporting Transformation**: Contribute actively to the transition toward the Intelligent Enterprise.
- **Sales and Delivery Engagement**: Play a proactive role in supporting sales and delivery engagements.
Provide inputs to sales team and be accountable on delivery.
- **Margin Targets**: Ensure the realization of

📌 Director, Services Delivery (Consulting) -Mexico (Xico)
🏢 SAP..
📍 Xico