**Workforce Manager - Mexico City (Hybrid)**
**Salary**: MXN **$22,000/month**
**Company**: Remotics.io
Remotics.io is seeking a **Workforce Manager** to support scheduling, forecasting, and workforce analytics for large-scale remote operations.
**Responsibilities**:
- Forecast staffing needs
- Create and optimize schedules
- Monitor real-time operations
- Long-term capacity planning
- Reporting and KPI analysis
- Manage WFM tools (NICE, Verint, Kronos)
**Requirements**:
- Workforce & Capacity Planning experience
- **Personnel management: minimum 1-2 years**:
- **Team supervision: 2-3 years**:
- Experience with large or multi-shift teams
- Contact center experience (plus)
- Strong analytical and organizational skills
- Bachelor's degree in a related field
- Hybrid work flexibility
- **English level: B2 required**:




- **Live within 1 hour to 1 hour 15 minutes from the worksite**
**Schedule / Service Window**:
- **Service window: 8:00 a.m. to 2:00 a.m.**:
- **8-hour shifts**, assigned **according to operational needs**:
- **Monday to Sunday**, with **one weekday off**
**Why Work With Us?
**
Enjoy a dynamic environment that values and rewards your effort.
Join our team and turn your passion into an exciting career!
**How to Apply**:
Tipo de puesto: Tiempo completo
Sueldo: A partir de $22,****** al mes
Ventajas:
- Vacaciones adicionales o permisos con goce de sueldo
Lugar de trabajo: remoto híbrido en *****, Chimalistac, CDMX

📌 Workforce Manager - Mexico City (Hybrid) (Xico)
🏢 Remotics.io
📍 Xico