**Job ID**
- ******
**Posted since**
- 22-Oct-****
**Organization**
- Siemens Healthineers
**Field of work**
- SCM-Procurement / Supply Chain Logistics
**Company**
- Siemens Healthcare Diagnostics, S. de R.L. de C.V.
**Experience level**
- Mid-level Professional
**Job type**
- Full-time
**Work mode**
- Hybrid (Remote/Office)
**Employment type**
- Permanent
**Location(s)**
- Mexico City - Ciudad de Mexico - Mexico
- Join us in pioneering breakthroughs in healthcare.
For everyone.
Everywhere.
Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality.
We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
**Position overview**:
The Order Fulfillment SCM Logistics Professional is an integral part of CSML's mission to provide the right parts to the right place at the right time.
This position deals directly with customers and is responsible for managing orders through the complete delivery cycle as well as necessary support functions in order to meet customer expectations and on-time delivery goals.
***This role will be covering non conventional work shifts, covering a maximum of 42 hours of work per week, availability to work on weekends is needed.
2 Rest days will be consecutive and during the week**
**Your role**:
- Deliver and plan same day orders with the 3PL (3rd Party Logistics Provider) and selected carriers including coordinating carrier assignment, warehouse pick-up, and delivery to the customer while monitoring entire process through the cycle to POD




- Determine when items should be sourced from alternate warehouse locations within the 3PL networks or whether its best to change carrier for best ETA
- Provide regular status updates on all orders including those that cannot be filled immediately
- Research and reconcile shipping discrepancies
- Partner with Network & Transportation teams for delivery compliance and performance
- Work closely with 3PL main Memphis warehouse and depot/FSL teams, including constant monitoring of activities to ensure timely and correct execution of shipments in accordance with business rules and customer requirements
- Manage customer relationships
- Analyze KPIs, propose and participate in LEAN initiatives and other performance improvement measures to achieve targets and contribute to team results.
- Manage Follow-the-Sun process for all general customers in SAP Plant **** in compliance with individual country import requirements and including arranging courier transport with suppliers in Frankfurt
- Manage manual order process during system outages (planned and unplanned) including escalation to IT and reconciliation once system returns
**Your expertise**:
- Bachelor Degree in Logistics, Business Administration, or related discipline or equivalent combination of education and experience




- 2+ years of successful experience in order management with demonstration of responsibilities and knowledge as presented above
- Strong computer skills including SAP P41, P40, Office 365 Suite
- Strong communication skills with ability to communicate with management levels
- Proven customer support experience/customer orientation
- Ability to multi-task in a high-pressure environment
- Proficiency in analyzing metrics and understanding data driven insights and solutions
- Fluency in written and spoken English
- Ability to understand, on the phone, English language spoken with a wide variety accents and skill levels
**Who we are**:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries.
As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing.
Our portfolio is crucial for clinical decision-making and treatment pathways.
**How we work**:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas.
We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare.
For everyone.
Everywhere.
Sustainably.
**To all recruitment agencies**:

📌 Supply Chain Management - Materials Logistics Professional (Xico)
🏢 Siemens Healthineers
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