The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.
Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.
The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
- Identify process gaps requiring escalation, offering potential solutions
- Assist with inventory management and workflow needs as dictated through risk priority and service level
- Support a range of products and services
- Analyze problems and formulate solutions through research and investigation
- Navigate, test and execute moderately complex databases, spreadsheets, and systems
- Ensure accurate and timely account handling
- Assist in activities that help reduce organizational impact and/or loss
Qualifications:
- 1 year of relevant experience
- Proficient computer and typing skills
- Ability to adapt to new technology quickly and seamlessly
- Consistently demonstrates clear and concise written and verbal communication skills




- Ability to work with others to complete assigned tasks
**Education**:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed.
Other job-related duties may be assigned as required.
**PARA LA POSICIÓN REQUERIMOS**:
- Bachillerato, Tec.Contable o administrativo o equivalente concluido
- Experiência en ramo contable, administrativo, financiero.
- Capacidad de análisis.
- Excel intermedio (tablas dinámicas, cruces)
- Manejo de Outlook, envío de correos y administrar carpetas de acuerdo prioridades
- Trabajo en equipo.
- Trabajo bajo presión.
- Comunicación efectiva.
- Tolerancia al cambio y a la frustración.
**EL OBJETIVO DE LA POSICIÓN ES**:
- Realizar operaciones de captura de registros y cambio de estatus en el sistema S018
- Generar folios
- Atender operaciones de Concentración y Dotación de Sucursales y ATM ́s
- Captura de registros y cambio de estatus de depósitos y dotaciones de clientes de efectivo, depósitos y retiros de Banxico.
- Cuadre contable al finalizar la jornada
**EL HORARIO Y MODALIDAD DE LA POSICIÓN ES**:
- ** EDIF.
TECNOPARQUE**:
- SITIO
- De LUNES a VIERNES
- De 10 a 19 h
- Disponibilidad de horario, ocasional se requiere laborar días festivos oficiales o descansos con PHEJob Family Group:
Operations - Core
- **Job Family**:
Operations Support
- Time Type:
Full time
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