Customer Service Representative (Mexico)Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Disclaimer: This is a generic job description for the position stated below.
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Please only apply for this job if you are located in MX and LATAM.Wing is on the exciting mission of redefining the future of work for companies worldwide!
We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.And we're looking for a Bilingual Customer Service Representative!
Duties and Responsibilities include but are not limited to:Manage inbound and outbound callsResolve customer concerns effectively and efficientlyBuild sustainable relationships and trust with customer accounts through open and interactive communicationEnsure customer satisfaction in every interactionKeep records of customer interactions, process and update customer accounts and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customersAd hoc tasksQualifications:At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacityExcellent English communication skills, both written and verbal (at least B2 level)Excellent phone, email,



and instant messaging communication skillsSolid organizational and time management skillsTech savvy & familiar with current technologies, like desktop sharing, cloud services, and CRMExperience with word-processing software and spreadsheets (e.G., MS Office)Knowledge of online calendars and scheduling (e.G., Google Calendar)Proactive & confident with keen attention to detailsTechnical Requirements:USB Headset with Noise Cancellation featureWorking WebcamMain and backup computer: at least 1.8 GHz processor with at least 4GB RAMMain Internet Service Speed: at least 25 Mbps wired connectionBackup Internet Service Speed: at least 10 MbpsBenefits:Performance IncentivesJob Security and StabilityPaid TrainingInclusive CultureUpskilling Opportunities100% Work-From-HomeExceptionally Supportive TeamOpportunities for Career GrowthFun Work EnvironmentHoliday & Overtime PayBonuses, Tips, and Referral ProgramSchedule: ***** hours per weekLocation: This is a remote jobSalary: This is based on your experience and skills.Only qualified candidates will be invited to take the assessment & scheduled for an interview.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
These tools assist our recruitment team but do not replace human judgment.
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📌 Customer Service Representative (Mexico) (Estado de México)
🏢 Wing Assistant
📍 Estado de México