Hiring: General Manager – Client Service / Customer Support (RCM)Location: Guadalajara, MexicoAbout AGS HealthAGS Health is a leading strategic growth partner to healthcare providers across the U.S. Working alongside each client as one team, we improve revenue cycle performance by orchestrating data, AI, automation, and human expertise across every workflow.
Our proven model complements customers' existing teams, technology, and processes, deploying the right capabilities to improve efficiency, strengthen financial performance, and enhance the patient financial experience.
Supported by a integral team of more than 16,000 clinical and revenue cycle experts across onshore, nearshore, and offshore locations, AGS Health helps customers achieve measurable results across diverse care settings and specialties.Role OverviewAs a General Manager, you will le ad end-to-end Customer Service / Contact Support operati ons within Revenue Cycle Management (RCM), managing large teams, overseeing financial performance, and ensuring outstanding client outcomes.You will o wn P&L;, client relationships, operational delivery, and talent strat egy, while driving efficiency, transformation, and business growth.Key ResponsibilitiesOperations & Delivery Excel- Lead large-s cale customer service opera tions (patient billing, collections, insurance follow-ups, payment posting)- Ma nage P&L;, budgets, and cost optimiz ation across multiple sites- D rive SLA adherence, operational efficiency, and process excellence initia tives- Monitor performance dashboards and implement improvements in reporting and governance- Lead capacity planning, workforce optimization,



and business continuity strategiesClient & Stakeholder Management- Build and stren gthen client relatio nships and act as a trusted advisor- Lead key client interactions incl uding MBRs, QBRs, and escalation r eviews- Partner with stakeholders to identify opportunitie s for account growth and service exp ansion- Stay updated on market trends and regulatory changes to enhance client valueStrategy & Transformatio n- Drive continuous improvement and digital transformation init iatives- Collaborate with cross-functional teams (HR, IT, Transformation, Talent Development)- Leverage technology and best practices to improve service deliveryLeadership & Talent Management- Lead and mentor 3–5 direct reports and *******+ team members.
- F oster a high-performance, inclusive, and customer-centric culture- Partner with HR & TA t eams on hiring, retention, and talent dev elopment- Support training, coaching, and employee engagement initiativesWhat We're Looking ForAdded Advantage for expe rience in U.S. Healthcare RCM operationsMinimum 7 years in leadership roles in Customer Service / Conta ct SupportProven experience managing large teams (400+ workforce preferred)Strong exp ertise in P&L; management, cost optimization, and multi-site operationsDeep underst anding of patient financial services & call center operationsExpe rience in process improvement methodologies (Lean Six Sigma preferred)Strong client management and stakeholder engagement skillsKno wledge of healthcare complian ce (HIPAA)Fluent in English a nd SpanishMBA preferredWhy Join AGS Health?
- W ork with a global leader in hea lthcare- RCM Lead large-scale, high-impact operations- Be part of a growth-focused, innovation-driven o rganization- Competitive compensation + performance bonus+ benefitsReady to lead and transform healthcare customer service operations?
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📌 General Manager Contact Support (Guadalajara)
🏢 AGS Health
📍 Guadalajara