About the RoleThe CHANEL Fashion Advisor embodies the Brand style and image, acting as an ambassador for CHANEL's progressive vision of style and beauty.Responsible for conveying the allure of CHANEL's Fashion creations to clients via the human interaction that is at the heart of CHANEL's client experience.Fashion Advisor combines strong stylistic instincts with intuitive client sensitivity and a deep understanding of the history and vision of the House.Connecting with clients to create a unique and memorable experience forms the basis of solid and lasting relationships that engender Brand loyalty and trust, as both the Fashion Advisor and client journey together into the world of CHANEL, a journey that celebrates a shared passion for the products and history of the House.What Impact You Can Create At ChanelYou contribute to the Brand performance by representing the CHANEL allure, serving as an ambassador for the House's progressive vision of style and communicating the House's history, codes and savoir-faire to all clients.You contribute to the financial health by driving the sales and creating future opportunities for growth.You provide an excellent client experience by engaging clients within the Boutique and beyond.Representing the human excellence of the Boutique Experience, taking clients on to a unique and memorable journey into the world of CHANELBeing immaculately groomed and ready to welcome all clients warmly and with kindness, ready to offer to each of them a personalized journeyOffering the ultimate client experience in an authentic and personalized mannerPresenting and selling any line of productsSystematically proposing the services made available by CHANEL (alteration, CHANEL&moi;,



etc)Identifying prospective clients and creating a bond with the aim of developing the client relationship in the futureHaving full knowledge of one's existing clientele, and building a special relationship with each clientDeveloping a client database and build clients' loyalty to prolong the CHANEL experience beyond the visit to the BoutiqueBeing co-responsible for maintaining the Boutique's appearance within the procedures set for tidying, VM and inventoriesKnowing and applying the Boutique proceduresCollaborating with all of the Boutique teams to ensure all métiers work together to constantly elevate the client experienceTaking charge of returns and After‐Sales ServicesEmbodying the CHANEL allure as a brand ambassador, able to communicate the House's aesthetic style and share a deep knowledge of the history and codes of CHANELAppealing to clients' dreams and desire for CHANEL, combining the art of storytelling with a solid knowledge of the Brand, its heritage,



its modernity and its expertiseProposing a CHANEL-style allure to each client.Inciting the client's desire through additional and complementary salesUsing and developing knowledge of the luxury field and fashion trends to advise clientsBeing a core driver of business growth by directly contributing to company performanceDriving individual performance by being aware of personal objectives and forming action plans to reach themBeing familiar with the stock to develop personal sales performanceReporting client feedback on the collections to managersDuring the buying process, proposing ideas based on client feedback on the collections to refine the boutique's buying selectionEmbracing a learning journey with a blended approach, using digital, in‐person and individual resources, driven by personal curiosity, to develop the ultimate level of expertise and embody the Chanel client relational promiseYOU ARE ENERGISED BYThe history and heritage of The House of CHANELBeing truly service‐mindedBuilding collaborative partnerships and relationships in a team‐focused environmentFostering a meaningful client experience centered around inclusion and connectionAppreciation for art, beauty and luxuryWHAT YOU WILL BRING TO THE TEAMAbility to thrive in a team environment and work collaborativelyUnderstanding of, and passion for client experienceExcellent communication skillsForeign language skills are preferredPassion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiativesCuriosity and desire to learn and grow professionally within the world of CHANELYOUR QUALIFICATIONSYou have at least 2 years of documented experience in retail or hospitalityYou show flexibility and adaptability to a challenging environmentYou like to work in team and you show team spiritYou are trustworthy with a high degree of integrity and ethicsYou are decisive and performance‐orientedYou have a passion for client experience, luxury and beautyYou speak Spanish and English#J-*****-Ljbffr

📌 Fashion Advisor | Guadalajara
🏢 Chanel
📍 Guadalajara