The Customer Service Subject Matter Expert is responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs.As well creating the right environment and mind-set for the rest of the Customer Service Team.Excellent communication is required as well as a broadly thinking team player.He/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances.The position requires a solid understanding of business needs as training will be required from the SME to the rest of the team.
**Key Responsibilities**- Work as part of the team involved in end-to-end booking and billing processes - ensuring the successful and timely booking, delivery, and billing.
- Clear concise communications with local office support & Operations.Work within guidelines of General policies and processes, utilization of a COE and local office support model to maximize productivity.
- To be a champion for continuous improvement through the ongoing review of processes and controls to deliver best in class customer service and order management fulfilment.
- Order Processing & Order Management for LATAM.
- Follow & Comply with Customer Experience policies.




- Develop and maintain effective working relationships on a regional scale with internal customers, PMT Business, Leaders, Logistics and ISC personnel.
- Own order to cash workflow to ensure excellent service is delivered through appropriate staff planning and scheduling.
**YOU MUST HAVE**- English Fluent is mandatory.
- Ability to focus on delivery of an excellent customer support and service whilst working under diverse pressures.
- Ability to interact with a wide variety of customers in various countries.
- Demonstrates an ability to understand customer requirements and priorities to make the right business decisions' skills.
- Oral & written Communication at all levels.
- Sound judgment, problem solving & appropriate decisiveness.
- Can effectively and confidently present to small groups within the team.
**WE VALUE**- Understands how different functions within his/her own organization interrelate to each other.
- Understands and is familiar with the Honeywell values.
- Understands the importance of health and safety in the workplace.
- Good knowledge of ERP a plus.
**Additional Information**:- ** JOB ID**:HRD******- ** Category**:Customer Experience- ** Location**:Av.Santa Fe No 94,Torre "A" piso 1,Mexico City,CIUDAD DE MEXICO,*****,Mexico- Nonexempt

📌 Cx Op Exc Professional (Xico)
🏢 Honeywell
📍 Xico