Description The Lead ensures that all processes are executed in a timely and efficient manner through effective team supervision.
The primary purpose of this role is to drive account resolution and ensure accurate reconciliation of outstanding patient balances.
Key Responsibilities: Led and supervised Revenue Cycle teams, ensuring performance aligned with KPIs, quality, and productivity standards.
Managed billing, collections, and account resolution processes, ensuring compliance and a positive customer experience.
Oversee billing, collections, and cash reconciliation activities to ensure accuracy, timeliness, and revenue optimization.
Analyzed trends, identified issues, and communicated effectively with internal and external stakeholders.
Ensured compliance with coding standards (CPT, HCPCS, ICD-10) and payer/government regulations.
Strengthened team performance through leadership, decision-making, and execution of multiple projects.
General Knowledge/Competencies: Billing, Collections

📌 Bpo Lead (Nuevo León)
🏢 Christus Excellence And Innovation Center
📍 Nuevo León