ResponsibilitiesAssist with routine customer service tasks such as order placement, returns, account updates, website login support, and order tracking, ensuring accuracy and efficiency.Perform accurate data entry and maintain organized records of customer interactions, including updating case information in Salesforce and other systems.Follow written and verbal instructions to complete repetitive tasks with consistency, attention to detail, and adherence to defined procedures.Identify and resolve common customer issues using established guidelines, escalating complex or unfamiliar cases to senior team members when needed.Demonstrate basic computer literacy, including email, web browsers, and data entry tools, while working effectively in a structured, supervised environment.Meet monthly KPIs and adhere to schedule and performance expectations in a fast-paced, team-oriented setting.RequirementsStrong verbal and written communication skills in English.6 months to 1 year of customer service experience.Ability to work full-time hours within a rotating schedule between 6:00am and 6:00pm.Experience using Microsoft Office Products.Salesforce Experience.
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📌 Customer Service Associate I (Santiago de Querétaro)
🏢 Jobtailor
📍 Santiago de Querétaro