As aCustomerSuccessInsights Coordinator, you will play a pivotal role in supporting and expanding our branded customer base. You’llbe the primary point of contact for a rapidly growing portfolio of CPG brands, helping them unlock the full potential of our digital shelf platform. Your deep understanding of eCommerce data and expert knowledge of our application will drive high customer satisfaction and long-term value.

Job Description
Customer Success

Client Engagement & Support

Serve as the main point of contact for assigned customers, responding to inquiries and coordinating with subject matter experts to resolve complex issues.

Build strong relationships and become a trusted advisor by sharing thought leadership, best practices, and strategic guidance.

Set and manage client expectations, maintaininga highsay: doratio to build credibility and trust.

Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data.

Provide business context to Strategy & Insights reports, ensuring they are actionable and relevant to client teams.

Experience working with excel,PowerPoint,Thinkcell

Stay current on industry trends, customer behavior, and competitive landscape to inform marketing strategies and client engagement.

Use strong communication, influence, and collaboration skills to solve problems and drive customer success.

Qualifications

Bachelor's Degree on related fields.

Proven experience in customer success, account management, or customer marketing,



preferably in the CPG or eCommerce space.

Strong understanding of digital shelf analytics and eCommerce data.

Self-Driven & Proactive Mindset

Excellent communication and interpersonal skills.

Ability to manage multiple priorities and work cross-functionally.

Strategic thinker with a customer-first mindset.

Multicultural Team Experience

Comfort navigating different communication styles and business practices

Adaptability in diverse working environments

Education & Digital Transformation Mindset

Experience educating clients in markets where digital literacy is developing

Understands that LATAM clients need help understanding why e-commerce matters

Demo and discovery facilitation skills

SaaS or B2B platform background

E-commerce, last-milelogistics, or marketplace experience

Mercado Libre ecosystem knowledge (a strong credential but not a dealbreaker if eager to learn)

PreviousLATAM market experience

Team Member will report into a member based inthe US. Part of a larger integral team. Opportunity to work with LATM Based clients with options to support US Markets.

Additional Information

Flexible working environment

Volunteer time off

All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.

#J-18808-Ljbffr

📌 Sr. Brand Analyst (Nezahualcóyotl)
🏢 Nielseniq
📍 Nezahualcóyotl