Primary Purpose
Provide senior-level technical leadership and support to Argano’s customers who are running Microsoft D365 CE and Power platform. The Senior Technical Consultant, Client Services is responsible for providing technical support and training to customers, debugging reported issues, providing technical best practices information to functional resources and support leads, performing performance optimization, managing customer’s releases, code and environments, writing technical documentation and developing enhancements and integrations as per specifications in Functional Design Documentation (FDD).

Critical Qualifications and Experience

Five (5) + years of experience working in Microsoft Dynamics 365 CE, performing code modifications, debugging, performance optimization, integrations, technical support and best practices

Experience building, maintaining and troubleshooting Power Automate Flows

Working knowledge of Power Platform, Azure, Azure Data Factory and other related technologies

Strong knowledge of LifeCycle Services (LCS), Power Platform Admin Center (PPAC) and Azure DevOps (ADO)

Solid grasp of migration, integration, D365 line of business application capabilities and CE technical and functional capabilities

Strong knowledge of dual write and Dynamics 365 integration approaches

Bachelor’s degree in information systems management, Computer Science, or related experience

Proven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations (onsite or nearshore or offshore)





Possess adequate knowledge of functional business processes to be able to appropriately estimate development effort and provide approach and best practice guidance to functional client care team members for development and design approaches.

Strong analytical and problem-solving skills.

Strong interpersonal and communication skills

Highly motivated, self-starter with the ability to take ownership of tasks and activities and drive them to completion

Effective multitasker who can work on a variety of issues at the same time

Desirable Qualifications and Experience

Demonstrated ability to work in a constantly changing environment with limited direction

Ability to ‘get things done’ across the breadth of own organization

Familiar with Agile and waterfall implementation methodology

Experience working with a multicultural and/or multilingual team across several time zones

Strong functional knowledge of Microsoft Dynamics 365 CE Sales, Service, Field Service and related applications, including current certifications.

Key Responsibilities

Troubleshoot and resolve technical support issues at the senior level within the given SLA’s minimizing the business disruption for Clients.





Work with support lead and functional consultant to ensure progression and resolution of open support tickets, escalating within Argano or with client as required

Estimate and develop modifications from customer’s enhancement requests, and coordinate with support lead and client through to deployment

Possess adequate knowledge of functional business processes to be able to provide best practice and design approach guidance to support lead

Maintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client.

Keep abreast of the latest D365 updates, patches, and emerging features, and make recommendations for system improvements and enhancements.

Maintain and improve Argano’s client care team’s knowledge base

Assist with implementation project work as required

Mentor junior team members

Should be open to work in different shifts (time zones) as needed.

About Us
Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever‑evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth.

Argano is an equal‑opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

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📌 CE, Client Services - Senior Technical Consultant (Ciudad de México)
🏢 Argano
📍 Ciudad de México