Your potential has a place here with TTECs awardwinning employment experience. As a Bilingual Technical Support Representative EnglishSpanish working in Mexico City, youll be a part of bringing humanity to business. experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Mexico says it all

What Youll be Doing
Do you have a passion for helping others and giving them peace of mind Whether its getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, youll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, Youll
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role
1 year minimum of tech support and troubleshooting experience
Minimum 6 months of call center experience
Fluent in English and Spanish
Comfortable working to resolve the customers issues before escalating to the next level
High school diploma or equivalent
Computer savvy

What You Can Expect
Up to 20,560MXN based on skills and the candidates qualifications for the program, including additional bonuses based on your performance
Unique benefits that include medical service onsite, life insurance, flexible restaurant vouchers that can be used in our onsite cafeteria or fun local hangouts, just to name a few
Leaders and coworkers who are supportive of your career and professional development with 1000s of free training opportunities, opportunity for tuition reimbursements and an inclusive culture check out our Employee Resource Groups like Women in Leader
Pus a communityminded organization where giving back is encouraged TTEC Foundation grants supporting local education are fullydriven by employees

Bit More About Your Role




Were committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcamenabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, integral family.

Youll report to the Team Lead. Youll contribute to the success of the customer experience and the overall success of the team.

About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every dayand it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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Bolsa de trabajo México ofrecemos puesto de Bilingual Technical Support Representative para el sector de Atencion a clientes en la empresa TTEC de Cuauhtémoc. Salario acorde a tu experiencia y al salario medio del sector. Actualiza ahora tu currículum vitae y postúlate a este empleo. Tipo de empleo Tiempo Completo.

📌 Bilingual Technical Support Representative English (Cuauhtémoc)
🏢 TTEC
📍 Cuauhtémoc