Key Responsibilities: Diagnose and resolve hardware, software, and network issues for end-users.
Perform break/fix repairs on desktops, laptops, printers, and other peripherals.
Install, configure, and upgrade operating systems and software applications.
Respond to user support requests via ticketing system, email, or phone.
Maintain inventory of hardware, software, and spare parts.
Escalate complex issues to higher-level IT support when required.
Document troubleshooting steps and solutions for knowledge sharing.
Qualifications & Skills: Diploma or Bachelor’s degree in Computer Science, IT, or related field.
Proven experience in desktop support or break/fix role.
Strong knowledge of Windows OS, Microsoft Office, and basic networking.
Familiarity with hardware components and troubleshooting tools.
Excellent communication and customer service skills.
Ability to work independently and prioritize tasks.
Preferred: Experience with remote support tools.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional.

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📌 Desktop Support Specialist (Tlaxcala)
🏢 Sharp Brains
📍 Tlaxcala