Segment: Danfoss Power Solutions Segment
Job Category: Quality and Environment, Health and Safety (EHS)
Work Location Type: On-site
Customer Claims Handling Specialist
Req ID: *****
Job Location: Reynosa, MX
Employment Type: Full Time
Segment: Danfoss Power Solutions Segment
Job Category: Quality and Environment, Health and Safety (EHS)
Work Location Type: On-site
Job Description
The Impact You'll Make
As our
Customer Claims Handling Specialist
, you'll play a key role in delivering a trusted and professional customer experience by managing claims and complaints from intake through closure.
You will serve as the main coordination point between customers and internal teams, ensuring timely communication, accurate documentation, and effective follow-through across the entire claim-handling process.
At Danfoss, we support your growth through learning opportunities, integral collaboration, and meaningful work.
You'll be part of an inclusive environment where well-being, teamwork, and continuous development are valued every day.
Your impact?
You will help strengthen customer confidence, improve response consistency, and support quality excellence by ensuring claims are managed with urgency, transparency, and accuracy.
Your work will contribute to stronger customer relationships, improved operational learning, and continuous improvement across the organization.
You'll collaborate with
Quality, Engineering, Operations, Field Service, Supply Chain, Sales, and Customer Service teams
, taking ownership of
claim coordination, communication, escalation tracking, and record integrity
, helping us move toward a more
customer-focused and efficient future
.
What You'll Be Doing
Manage
customer claims from intake through closure, ensuring accurate documentation, case ownership, milestone tracking, and timely communication.
Coordinate
cross-functional teams including Site Quality, Engineering, Field Service, Operations,



and commercial stakeholders to support investigations and corrective-action follow-up.
Communicate
with customers by providing acknowledgments, status updates, evidence requests, containment updates, and formal responses such as 8D reports.
Track
commitments, due dates, containment actions, and escalation risks to ensure visibility, accountability, and on-time resolution.
Maintain
complete and audit-ready claim records while supporting trend analysis, process improvement initiatives, and continuous learning across the organization.
What We're Looking For
Bachelor's degree in
Engineering, Quality, Operations, Business, Customer Service, or related field
, or equivalent relevant experience.
Proven experience
in customer quality, complaint handling, manufacturing quality, technical service, customer support, or related industrial environments.
Working knowledge of
8D, containment, root-cause analysis, corrective actions, CAPA concepts, and quality management systems
.
Strong communication, documentation, and organizational skills with the ability to manage multiple priorities and stakeholders effectively.
A mindset of
customer focus, collaboration, accountability, attention to detail, and continuous improvement
within cross-functional and global environments.
What You'll Get from Us
We promote from within and support your learning with mentoring, training, and access to global opportunities.
You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance.
Your well-being matters to us.




We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more.
These vary by country and contract, but they're worth asking about—we think they're pretty great.
Ready to Make a Difference?
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.
Our Commitment to Transparency
Salary ranges listed reflect only primary location and currency.
For local salary ranges and specific benefits in your preferred hiring location, please ask your Talent Acquisition representative for more information.
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
Any benefits listed do not promise or guarantee any particular benefit or specific action.
They may depend on country or contract specifics and are subject to change at any time without prior notice.
Want to know more?
Please visit our FAQ Page .
Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.
Our solutions are used in areas such as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, marine, and on- and off-highway equipment.
We also provide solutions for data centers, renewable energy, energy storage, heat recovery, as well as contribute to district energy solutions for cities.
Our innovative engineering dates back to ****.
Danfoss is family-owned and employs over 39,000 people.
We create long-term value for our customers in more than 100 countries with a global footprint of around 100 factories.
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📌 Customer Claims Handling Specialist (Reynosa)
🏢 Danfoss
📍 Reynosa