Description

The Lead ensures that all processes are executed in a timely and efficient manner through effective team supervision. The primary purpose of this role is to drive account resolution and ensure accurate reconciliation of outstanding patient balances.

Key Responsibilities:

- Led and supervised Revenue Cycle teams, ensuring performance aligned with KPIs, quality, and productivity standards.
- Managed billing, collections, and account resolution processes, ensuring compliance and a positive customer experience.
- Oversee billing, collections, and cash reconciliation activities to ensure accuracy, timeliness, and revenue optimization.
- Analyzed trends, identified issues, and communicated effectively with internal and external stakeholders.
- Ensured compliance with coding standards (CPT, HCPCS, ICD-10) and payer/government regulations.
- Strengthened team performance through leadership, decision‑making, and execution of multiple projects.

General Knowledge/Competencies:

- Billing, Collections & Cash Reconciliation: Manage billing workflows,



collections, and payment accuracy to support financial performance.
- Team Leadership & Development: Lead, coach, and develop high‑performing teams.
- Problem Solving & Decision‑Making: Analyzing complex issues and implementing timely, effective solutions.
- Communication (Internal & External): Clear and effective communication to align teams and stakeholders.

Requirements:

Education

- Bachelor´s Degree in Administration, Finance, Accounting or equivalency required.

Experience

- Experience leading and supervising teams.
- 2+ years in insurance billing, collections, payment posting, and reimbursement processes.
- Experience in multi-facility hospital business office environments preferred.
- Knowledge of insurance claims and healthcare billing practices.
- Familiarity with inpatient and outpatient billing (UB-04 and HCFA 1500 forms) preferred.

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📌 BPO Lead (Monterrey)
🏢 CHRISTUS - Centro de Excelencia e Innovación
📍 Monterrey