Paylocity is an award‐winning provider of cloud‐based HR and payroll software solutions, offering the most complete platform for the modern workforce.
The company has become one of the fastest‐growing HCM software providers worldwide by offering an intuitive, easy‐to‐use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.
Job TypeFull-time
Position Overview
The Lead Implementation and Services Ops manages the operations for their designated team.
This includes providing leadership, coaching, training and mentoring to their team, and ensuring all critical aspects of department issues are met and resolved appropriately.
The Lead meets with and provides coaching and feedback to their employees around areas of improvement and identify areas of success.
The Lead is instrumental in assisting management by providing feedback on staff performance, client issues, and actions to be taken to improve the department and maintain success.
The Lead must be able to identify and effectively communicate areas of training improvements and common performance deficits as well as offer praise and positive promotion of a job well done.
Primary Responsibilities
Supervising the work/operations of their assigned group on a day‐to‐day basis which may include delegation of work assignments to various team members
Provide support, training and assist with coaching and development of new and existing team members
Facilitate business and/or team update communications and ensure clarity of expectations through regularly occurring meetings, 1:1s or team huddles
Are expected to provide input and recommendations to managers in the areas of performance management, promotional opportunities, employee terminations and performance issues which are generally followed by the manager
Developing and implementing action plans to improve team or individual performance
Positively and effectively handle escalated issues from customers or internal teams in a collaborative "win‐win" approach.
Troubleshoot escalated departmental issues and offer solutions that align to both satisfaction and organizational direction (tiered approach)




Works with team members and managers to develop and communicate process improvements and updates to the team
Creates procedural documentation for work processes
Request enhancements for internal systems or partner interfaces to improve workflows and client experience
Research and communication with internal partners to answer inquiries
Ensures quality service to our internal and external third‐party partners from their departments support team
Works with all resources to become well rounded on all aspects of their designated department
Keep track of team metrics and use them to measure staff performance and incentives.
Ensure accountability to meet defined KPIs
Become a subject matter expert in key areas of their department/processes; Use functional and technical knowledge to assist team members
All other duties as assigned
Behaviors And Skills
Demonstrated ability to Mentor/coach team and peers to success by providing timely coaching, feedback, and training that results in improved performance
Organization – ability to work in a matrix environment with multiple stakeholders
Expert project management skills, the ability to manage multiple projects and effectively prioritize, while delivering within deadlines is essential
Excellent communication skills - understands and can adapt to the differences in communication styles to influence and drive results
Ability to research and troubleshoot complex problems, combined with the ability to cultivate empathy, and effectively de‐escalate conflict, for a mutually beneficial solution
Leverage data, available insights, and analytics to drive performance & decision making
Collaboration in a team environment - can lead team meetings, while promoting inclusion and diversity
Adaptable and flexible, with the ability to manage change successfully, and pivot when necessary while also effectively leading the team through change
Education And Experience




Bachelor's degree preferred
Must demonstrate business‐level English proficiency, both written and spoken, to collaborate effectively with English speaking general teams.
2+ years prior experience in a client‐supporting operations role
Prior experience leading a team
Proficiency in MS office
Physical Requirements
Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7‐8 hours a day.
Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type.
This includes using multiple software programs and inquiries simultaneously.
Paylocity is an equal‐opportunity employer.
Paylocity is committed to the full inclusion of all individuals.
We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law.
At Paylocity, we believe diversity makes us better.
We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio‐economic status, veteran status, and other characteristics that make our employees unique.
We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.
We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities.
To request reasonable accommodation in the job application or interview process, please contact .
This email address is exclusively designated for such requests, aligning with federal and state disability laws.
Please do not send resumes to this email address, as they will be removed.
Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Mexico Job Applicants and applicable Mexican data protection laws.
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📌 Lead Implementation And Services Ops - Guadalajara, Mexico
🏢 Paylocity
📍 Guadalajara