Job Description

Job Description

KEY RESPONSIBILITIES:

- Ensure smooth and timely customs process flow.
- Ensure accurate and timely client billing.
- Understand all the elements of the import and export customs DLSOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations.
- Ensure accurate and timely data entry into our operating system.
- Track and trace Customs files.
- Verify documents received for Import and Export customs purposes are compliant and correct.
- Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Overseas communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Meets company standards of 52 hours training per year per employee.
- Attend training classes when required.
- Complete mandatory training when required.




- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

KNOWLEDGE, SKILLS AND BEHAVIOURS:

Knowledge:

- Good knowledge of customs brokerage process and system essential
- Understanding of ocean, transcon and air documentation process
- Knowledge of air, road and ocean transport
- Basic Accounting Knowledge

Skills:

- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Pro-active, strong organizational skills
- Good computer skills (Excel, Word, PowerPoint)
- Basic English

Behaviours:

- Positive and willing to help attitude
- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

📌 Ciudad de México | Billing Agent - Customs Brokerage
🏢 Expeditors
📍 Ciudad de México