We're looking for aTravel Conciergewho is passionate about crafting seamless travel experiences and delivering high-quality client service.
You will be the trusted expert behind every journey, using AI-powered tools to research and recommend hotels, coordinating logistics across platforms, and communicating directly with travelers via WhatsApp to make every trip feel effortless and personal.This role is for someone who loves travel, writes with warmth and clarity, thinks fast when plans change, and takes pride in the kind of attention to detail that makes clients feel like VIPs from the first message through check-in.Why You'll Want to JoinYou will be paid inUSD(bi-monthly: every 15th and 30th)Paid Time Offin accordance with company policyObservance ofHolidaysper company guidelines100% remote setupso you can work wherever you're most productiveThis role requires availability duringUS Eastern Time business hoursWork in the luxury travel and hospitality space with access to premium brands and destinationsUse cutting-edge AI tools to enhance research and elevate the client experienceWhat You'll Work OnClient Engagement and SupportChat with travelers via WhatsApp to understand their preferences and deliver personalized recommendationsRespond quickly and thoughtfully to incoming inquiries with initial responses landing within 10 to 20 minutes during your shiftHandle special requests and ensure smooth communication between clients and hotels or vendorsMaintain a calm, professional, and reassuring tone even when plans change at the last minuteResearch and BookingResearch and recommend hotels, restaurants, and attractions using AI tools and reliable online sourcesVerify every detail including location, timing, currency, and amenities before confirming bookingsCoordinate hotel reservations, car rentals,



and travel logistics across multiple booking platformsContent and Destination CurationWrite and curate destination guides and travel recommendations that blend editorial polish with practical, on-the-ground insightCollaborate with the marketing team to highlight exceptional hotels and destinations for social contentStay current on travel trends, new openings, and hidden gems worth knowing aboutProblem-Solving and AdaptabilityThink fast and find creative solutions when plans shift due to flight delays, cancellations, or unexpected changesCommunicate clearly and calmly under pressure to maintain client confidence and satisfactionWhat You BringEmpathetic and client-obsessed: you treat every traveler like a VIPDetail-oriented and reliable: you catch mistakes others miss before they become problemsExceptional written English: you write with clarity, warmth, and professionalismA self-starter: you love learning, exploring, and improving processes without being askedTech-savvy: comfortable using Slack, WhatsApp, Google Sheets and Docs, and booking platformsFast but thoughtful: you balance responsiveness with high-quality workCurious and well-informed: you research effectively, verify information, and stay ahead of travel trendsNice to HaveBackground in hospitality, travel, or concierge servicesExperience with AI tools such as ChatGPT or travel research assistantsFamiliarity with airlines, loyalty programs,



and travel booking systemsInternational travel experience or strong knowledge of major general destinationsNegotiation skills to advocate for clients with vendors and hotelsHow to ApplyPlease include:Yourupdated resumehighlighting any customer service or travel-related experienceAshort Loom video (1 to 2 minutes)introducing yourself and sharing why you are passionate about travel and client serviceAshort writing samplesuch as an email, WhatsApp message, or short paragraph showing your conversational toneOnly candidates who submit a Loom video will be moved to the next step of the hiring process.If you love connecting with people, solving travel challenges, and creating experiences that feel effortless for the traveler, this role gives you the platform and the tools to do that every single day.Application Process OverviewOur comprehensive selection process ensures we find the right fit for both you and our clients:Initial Application- Submit your application and complete our prequalifying questionsVideo Introduction- Record an video introduction to showcase your communication skills and work experienceRole-Specific Assessment- Complete a homework assignment tailored to the position (if applicable)Recruitment Interview- Initial screening with our talent teamExecutive Interview- Meet with senior leadership to discuss role alignmentClient Interview- Final interview with the client team you'd be supportingJob Offer- Successful candidates receive a formal offer to join the teamEach stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations.
We'll keep you informed throughout the process and provide feedback at each step.

📌 Virtual Assistant - Travel Concierge (Xico)
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