The Role1.Incident and Request Management in the AMS EnvironmentAnalyze and resolve functional incidents in SAP BPC , related to:Financial planning, budgeting, and forecasting processesFinancial consolidationData loads, validations, business rules, and reportingHandle incidents and requests in SAP BW , ensuring:Proper execution of ETL data load processesData availability and consistency in InfoProviders (DSOs, InfoCubes, ADSOs)Correct operation of queries and reportsVerify data flows between source systems and SAP BW/BPC , identifying load errors, inconsistencies, or data deviations.Manage tickets under the AMS operating model , complying with defined priorities, impact levels, response times, and SLAs .2.Functional Analysis and Process ValidationAnalyze and validate SAP BPC functional configurations , including:Models, dimensions, and hierarchiesBusiness rules, validations, and planning logicConsolidation and reporting processesValidate SAP BW functional processes , including:Data flows, transformations, and rulesData quality, integrity, and traceabilityReview end‐to‐end processes , from data sources to final BPC/BW reports.Document findings, root causes , deviations, and implemented solutions, ensuring traceability and operational consistency .3.Technical Coordination within the SAP EcosystemCollaborate with ABAP/BW developers to resolve incidents and implement functional adjustments.Coordinate with integration teams , Basis/infrastructure , and other SAP modules when cross‐system or cross‐module dependencies exist.Follow up on technical‐functional activities until effective closure and business validation are achieved.4.Documentation and Operational ComplianceMaintain up‐to‐date functional documentation ,



including:SAP BPC and SAP BW configurationsOperating proceduresKEDs / KBAsAMS support evidencePrepare information and supporting materials for internal audits , change controls, and IT reviews.5.Support for Testing, Changes, and ReleasesParticipate in functional testing (SIT/UAT) for changes, fixes, or new functionalities in SAP BPC and SAP BW .
Design and execute functional test cases , validating results against business rules.Validate functional deliverables and support deployments, releases, and post‐implementation stabilization (hypercare) .6.Continuous Improvement within the AMS ServiceIdentify improvement opportunities in:Planning, consolidation, and analytics processesData flows and quality controlsSAP BPC and SAP BW functional configurationsPropose initiatives that enhance stability, efficiency, reliability, and data traceability .
Contribute to the evolution of the AMS service from a functional and business‐oriented perspective .
Who You AreRequired Knowledge and SkillsFunctional and Technical KnowledgeSAP BPC :Financial planning, budgeting, and forecastingFinancial consolidationModels, dimensions, hierarchies, and business rulesSAP BW :Data load processesTransformations and validationsData modeling and reportingKnowledge of integrations between source systems and SAP BW/BPC .
Ability to interpret logs, error messages, and data structures .




Desirable:Basic SQL knowledgeITIL methodologies applied to AMS servicesTools and Technologies (Desirable)Familiarity with ABAP for functional analysis and support (not development).
Knowledge of the Software Development Life Cycle (SDLC) .
Use of support tools:ServiceNow, JiraAutomation and operations tools:Control‐MCollaboration tools:Microsoft Office, Teams, OneDriveSoft SkillsProblem solving : ability to diagnose and resolve incidents under pressure.Clear communication with business users and technical teams.Strong customer and service orientation .
Teamwork and cross‐functional collaboration.Time and priority management in AMS environments.Self‐learning mindset , analytical thinking, proactivity, and results orientation.RequirementsBachelor's degree or Engineering in Systems, Computer Science, Information Technology , or a related field.3+ years of experience in SAP BPC and SAP BW.Previous experience providing SAP functional support within an AMS model .
Proven experience in SAP BPC and SAP BW .
Knowledge of financial, planning, and analytics processes .
Basic English required ; intermediate level desirable for documentation and communication.Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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📌 Sap Bpc / Sap Bw Functional Analyst - Ams (Xico)
🏢 Kyndryl
📍 Xico