Job DescriptionCustomer Service RepresentativeWhat you'll be doingThis position is responsible for acting as a liaison between the company and clients to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.You will be responsible forProvide the highest level of customer service to clients, vendors, and service providers by assisting them with import/export clearance of goods, following up on shipment status, and identifying opportunities to meet their demands.Assist with onboarding and administration of new customers, including account set-up in company system, assisting with inquiries, providing solutions, among others.Liaison between intercompany departments with regards to potential client set up and/or inquiries.Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable.Review and prepare orders according to customer requirements and monitor order fulfillment process until transaction is completed.Good written and verbal communication skills.Apply your skills with Microsoft utilizing programs such as Excel, Word, Teams,



and Outlook.Demonstrate your meticulous attention to detail by ensuring accuracy and decision making.Driven by results working in a fast paced environment.Maintain a well-organized calendar to balance meetings, tasks, and future initiatives.Provide exceptional customer support by addressing inquiries and resolving issues promptly and effectively.What we need from youHigh School Diploma or equivalent.Minimum 2 years in custom brokerage or logistics experience.Intermediate MS Office knowledge.High level of organization, time management and attention to detail.Completion of complex entries.Mexican Legislation in Foreign Trade Business knowledge.What we can offer youA friendly, collaborative work environment.Opportunities for professional development & ongoing learning.A chance to be part of a growing organization.Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation.Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process.If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at#J-*****-Ljbffr

📌 Mexican Customs Service Representative (Nuevo León)
🏢 Buckland Customs Brokers
📍 Nuevo León