PositionCustomer Support - Entry levelOverviewArrow Electronics is a general provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions.Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers.With **** sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life.The company maintains 228 locations worldwide with over 85 countries served.What You'll Be DoingProviding expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal teams.Collaborating with different teams and departments, including sales, planning, warehouse, transportation, quality, buyers, and many others.Analyzing data in a "Order to Invoice" perspective to find possible actions/solutions to take proactively.Providing status reports to the customer regarding open and closed orders.Acting as a first point of escalation after initial requests, regarding expedites, returns, order adjustments, upgrades, and cancellations.Retrieving order invoices, credit memos,



packing slip reprints and other documentation required by the customer.Following up all cases assigned until final resolution.Interacting with customer portals, EDI signals and backlog tools.Working with ERP and CRM systems to ensure information accuracy.Taking eventual calls and meetings with internal or external teams.Receiving constant training and courses to ensure that your knowledge is always updated and compliant.What You'll NeedTypically requires a 2-3 year degree and 2-4 years of experience or High school graduate with equivalent related experience.1–2 years of customer service experience.Basic to intermediate knowledge of supply chain processes.Teamwork oriented skills.Intermediate to advanced knowledge of Microsoft Excel.Ability to communicate fluently in English.Benefits30 days of Christmas bonus40% vacation premium12 vacation days + 2 floating days, holidays and sick daysVision AssistanceDental AssistanceLife InsuranceMajor Healthcare InsuranceFood/Pantry VouchersRestaurant VouchersSavings FundGrowth Opportunities, and more!
Annual Hiring Range/Hourly Rate: $16,****** - $20,****** MXN MonthlyLocation: MX-JAL-Tlaquepaque, Mexico (HPE Guad office)Time Type: Full timeJob Category: Business Support#J-*****-Ljbffr

📌 Customer Support - Entry Level (San Pedro Tlaquepaque)
🏢 Arrow Components
📍 San Pedro Tlaquepaque