Position Overview

Leads the overall performance, operational excellence, resource management, and delivery quality of the Production Hub, aligning business priorities, client expectations, and daily production operations across multidisciplinary teams.

Key Responsibilities

- Lead day-to-day hub operations with focus on quality, speed, governance, and delivery discipline.
- Manage capacity, staffing, workload balance, escalation paths, KPIs, SLAs, and production health.
- Align priorities with regional/global stakeholders and translate business needs into operating cadence.
- Drive continuous improvement, automation, AI-enabled production practices, templates, and scalable ways of working.
- Coach and develop leads, Project Managers, Makers, Designers, Motion specialists, and creative production talent.

Required Experience & Qualifications

- 8+ years in agency operations, creative production, content studios, or global delivery environments.
- Experience managing multidisciplinary teams and high-volume hub or studio models.




- Strong understanding of creative production, adaptation, localization, digital, social, motion, and campaign delivery.
- Advanced English for executive communication, negotiation, and integral meetings.

Technical Skills / Tools

- Workfront, Jira, Airtable, Asana, Monday.com or equivalent.
- Microsoft 365, Google Workspace, Power BI/Tableau or dashboards.
- Working knowledge of Adobe Creative Cloud and review/asset tools.

Key Competencies

- Strategic leadership and operational discipline.
- Executive communication and stakeholder management.
- Capacity planning, prioritization, and decision-making.
- People leadership, coaching, and change management.

Success Metrics

- SLA compliance and on-time delivery.
- Hub utilization and capacity health.
- Quality acceptance rate and rework reduction.
- Stakeholder satisfaction and process adoption.

📌 Studio Lead (Ciudad de México)
🏢 Publicis Production
📍 Ciudad de México