JOB DUCK IS HIRING A LEGAL INTAKE SPECIALIST

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years in a row!

Role Overview:Job Duck is seeking a reliable and detail-oriented Legal Intake Specialist to support a disability law practice by managing client intake and early case communication. This role is central to ensuring potential and existing clients receive timely responses, accurate information, and a professional first impression of the firm. The Law Firm Intake Coordinator will handle a steady volume of inbound and outbound calls, complete live intake within the CRM, and manage follow-ups based on each client’s situation. Success in this role requires comfort with phone-based work, strong organization skills, and a high level of discretion when handling sensitive legal information. This position is idóneo for someone who enjoys structured workflows, clear expectations, and making a meaningful impact on the client experience.

Schedule:

Monday to Friday from 9:00 AM to 6:00 PM EST (USA)

Your Responsibilities Will Include but Are Not Limited To:

- Ensuring all interactions comply with confidentiality requirements
- Following up with clients using preset email workflows based on case status
- Handling inbound and outbound phone calls from potential and existing clients
- Managing and updating the CRM pipeline accurately
- Vetting and qualifying callers based on intake criteria
- Completing live intake forms in Clio while speaking with callers




- Maintaining accurate records and documentation in the case management system
- Providing timely updates to clients regarding case progress

What We're Looking For:

- Legal intake experience or comparable case management exposure
- Strong verbal communication skills with confidence on phone calls
- High level of confidentiality and discretion
- Excellent attention to detail and accuracy
- Ability to manage multiple follow-ups while maintaining organization
- Consistent and reliable work habits
- Quiet and private workspace suitable for handling confidential information
- Equipment: Two monitors (or a laptop with an external monitor) and a location compatible with the firm's VoIP provider coverage.
- Software & Tools: Clio (CRM & intake management), VoIP phone system, and CRM-based email and case follow-up tools.
- Comfort working in structured workflows and CRM systems
- Professional written communication for client updates. Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
- Quiet, distraction-free remote work environment

What's In It For You?

- Monthly compensation starting from 1142 USD to 1220 USD
- Paid time off.
- 100% Remote, Full-Time, Long-Term Career Opportunity.
- Parental leave.
- Opportunities for professional development and training
- Dedicated support from our team.
- A chance to work with clients who share our values. .

Ready to dive in? Apply now and make sure to follow all the instructions!

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process. We have multiple positions available, but we kindly ask that you apply for one at a time for your specific country.

Job Type: Full-time

Pay: $19,738.00 - $21,086.00 per month

Work Location: Remote

📌 Legal Intake Specialist (México)
🏢 Job Duck
📍 México