We are looking for a Call Center Representative that will be the liaison between our firm and its current and potential customers. The successful candidate will effectively solve customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior

Responsibilities and Duties

- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center “scripts” and "processes" when handling different topics
- Identifying customers needs
- connect potential clients to the USA offices
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets

Qualifications and Skills





- Organizational skills
- Attention to detail
- Strong phone and verbal communication skills along with active listening
- Excellent communication skills in English and Spanish
- Courteous
- Strong customer service skills
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Technology savvy, able to take accurate messages and notes

Job Type: Full-time

Pay: $9,000.00 - $19,000.00 per month

Ability to commute/relocate:

- 06500, Cuauhtémoc, CDMX: Reliably commute or planning to relocate before starting work (Required)

Language:

- English (Required)

Work Location: In person

📌 Bilingual Customer Service Representative (Cuauhtémoc)
🏢 Law Office Of Vivian Szawarc
📍 Cuauhtémoc