About Firstsource

Firstsource Solutions is a call center that specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

Your role will be as customer service agent for a bank in the US. You must find yoursefl comfortable in the finance/banking field.

What We're Offering:

- Gross Salary: 16,000 Mexican Pesos
- Attendance and Punctuality Bonus: Extra 1,500 Mexican Pesos for being on time and committed.
- Grocery Vouchers Card: $1,600 Pesos monthly
- Comprehensive Law Benefits: IMSS, Vacations, 12 days of vacation after 1 year, Aguinaldo
- Life Insurance
- Birthday Off: Celebrate your special day
- 2 Days Off
- Access to our cereal bar for breakfast
- Totalpass discounts

Schedule:

- 8.5 working hours a day
- 5 working days a week




- Sunday fixed off
- Additionally, you will have 1h lunch and two 15 minutes breaks (day)

As a Customer Service Representative, you need:

- Proven experience in customer service on the phone.
- Empathy
- Strong skills in "probing questions", investigations skills and active listening
- If you do not have experience in collections, a Finance background and strong call center customer service experience is a plus.

Job Type: Full-time

Pay: $16,000.00 - $19,000.00 per month

Application Question(s):

- How far from Metro Hidalgo do you live? (Minutes)

Experience:

- Call Center: 1 year (Required)

Language:

- English (Required)

Work Location: In person

📌 Customer Service Representative (Ciudad Juárez)
🏢 Firstsource Healthcare
📍 Ciudad Juárez