Join Our Team at Royalton Splash Riviera Cancun as a Guest Relations Ambassador!

Are you passionate about creating exceptional guest experiences? We are looking for a Guest Relations Ambassador to become the primary point of contact for our European guests throughout their stay.

In this role, you will provide personalized service, respond to guest inquiries, and coordinate with various hotel departments to ensure every request is handled efficiently. Your commitment to hospitality and attention to detail will play a key role in creating memorable experiences and fostering guest loyalty.

Requirements:

- European nationality with valid documentation to legally work in Mexico.
- Proficiency in using technology and digital tools.
- Strong leadership and group management skills.




- Excellent problem-solving and follow-up abilities.
- Adaptable schedule.
- Outstanding customer service attitude and attention to detail.
- Strong verbal communication and interpersonal skills.
- Advanced English proficiency.
- Knowledge of hotel operations and service standards.

What We Offer:

- Competitive salary with benefits above those required by law.
- Grocery vouchers.
- Savings fund.
- Transportation assistance.
- Complimentary staff dining.
- Uniforms provided.
- Opportunities for career growth and professional development.

Ready to take the next step in your hospitality career? We'd love to hear from you!

📌 Guest Relations Ambassador (México)
🏢 Royalton Hotels & Resorts
📍 México