The JobThe Business Operations Manager oversees a team with responsibility for pre-order operational activities including systems related processes in support of sales quotes, sales orders, purchasing, pricing, and/or procurement. This position will ensure that operational excellence is achieved through technological improvements and efficiencies.The JobThe Business Operations Manager oversees a team with responsibility for pre-order operational activities including systems related processes in support of sales quotes, sales orders, purchasing, pricing, and/or procurement. This position will ensure that operational excellence is achieved through technological improvements and efficiencies.What You Will Be DoingManage, train an develop Business Systems Analysts and Business Operations team members.Provide guidance and direction to ensure all systems and applications operate smoothly and foster coordination between departments.Maximize the efficiency of all pre-order business operations procedures.Establish production KPIs and conduct quality assessments.Monitor daily operations and address potential issues when they arise.Resolve highly complex client, account, and/or processing issues and discrepancies.Build processes that meet our business objectives and ensure compliance.Monitor financial data and recommend solutions that will improve profitability.Determine the needs of external and internal stakeholders and incorporate them into new strategic plans.Assists on special projects and provides ad hoc reports as needed.What You Likely BringExperience with use and/or implementation of softwareEvaluating and streamlining processesExperience with multi-company and multi-location environmentProblem Solving - Attention to detail, eager to learn and develop new solutions, persistence in driving improvement, and process drivenCustomer Service Orientation - Consistently meeting and anticipating the needs of internal customers,



and respecting others and fostering positive working relationshipsAbility to multi task and shift priorities as needed to meet deadlinesStrong analytical skills and attention to detail and accuracyEffective verbal and written communication skillsStrong team building skillsWhat Can Set You Apart8+ years applicable experience and demonstrated success/knowledge in a Business Operations team3+ years of Manufacturing specialized/industry experience3+ years in Software Industry preferredExperience leveraging service management platforms (e.G., ServiceNow, EpicCare, Salesforce Service Cloud, or similar) to improve operational efficiency, case management, reporting, and the overall support experience.Demonstrated success identifying opportunities to streamline operations through automation, standardization, knowledge management, and continuous process improvement.Strong Operational Excellence mindset with experience establishing KPIs, analyzing performance trends, conducting root cause analysis, and implementing measurable improvements to team performance and customer outcomes.Experience partnering with business and technical teams to prioritize system enhancements, improve workflows, and ensure tools effectively support evolving business needs.Ability to think strategically about how people, processes, and technology work together to build a scalable, customer-focused support organization while fostering a culture of continuous improvement.About EpicorAt Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology.



From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.We’re Proactive, Proud, Partners.Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.Competitive Pay & BenefitsHealth and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.Inclusive Workplace: Collaborate with a diverse team in an inclusive, general workplace that fosters innovation and celebrates partnership.Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.Global Mobility: Comprehensive support for international relocations and permanent residency processes.Equal Opportunities and Accommodations StatementEpicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.We are an equal-opportunity employer.#J-18808-Ljbffr

📌 Business Operations Manager (Monterrey)
🏢 Epicor
📍 Monterrey