Position Overview

Optimizes production processes, PMO governance, capacity planning, utilization, reporting, and operational performance across the hub, ensuring teams work with clear processes, metrics, and escalation paths.

Key Responsibilities

- Lead workflow optimization, governance routines, PMO standards, and operational planning.
- Develop capacity models, utilization reporting, dashboards, and delivery performance views.
- Partner with Studio Lead, Project Managers, and creative production leads to remove bottlenecks.
- Ensure compliance with intake, brief, scope, approval, QA, release, and archive workflows.
- Drive automation, templates, tool adoption, and operational playbooks.

Required Experience & Qualifications

- 6+ years in operations, PMO, production management, workflow governance, or creative operations.
- Experience improving high-volume production workflows.
- Strong analytical,



financial, and reporting mindset.
- Advanced English for leadership updates and stakeholder management.

Technical Skills / Tools

- Workfront, Airtable, Jira, Asana, Monday.com or similar.
- Power BI, Tableau, Excel, Google Sheets.
- Microsoft 365, SharePoint, Teams, and documentation tools.

Key Competencies

- Operational excellence and process design.
- Analytical rigor and business acumen.
- Stakeholder alignment and escalation management.
- Continuous improvement and change management.

Success Metrics

- SLA adherence and cycle-time improvement.
- Utilization and capacity accuracy.
- Dashboard adoption and data hygiene.
- Process compliance and reduction of blocked work.

📌 Operations Lead (Ciudad de México)
🏢 Publicis Production
📍 Ciudad de México