Everything we do centers around people.
That means we obsess over how to make the lives of our customers, and their customers, better.
And it means we prioritize a diverse F5 community where each individual can thrive.
Position Summary
The Platform Administrator is responsible for the administration, configuration, and maintenance of the organization's critical platforms, ensuring their optimal performance, availability, and security.
This role involves managing user access, monitoring platform health, troubleshooting technical issues, and implementing updates.
The Platform Administrator works closely with IT and Development teams to support business processes, ensure data integrity, and drive platform improvements.
What You'll Do-
- Oversee the day-to-day operations of Salesforce platform ensuring they are running efficiently and meet performance benchmarks.
- Scale systems sustainably through mechanisms such as automation and evolve systems by fostering changes that improve velocity.
- Manage user accounts, roles, and permissions to ensure appropriate access control.
Implement and monitor security protocols to protect sensitive data and maintain compliance with relevant regulations.
- Continuously monitor platform health and performance using monitoring tools, troubleshoot issues, and respond to system alerts in a timely manner to ensure uptime and performance SLAs are met- Plan and execute system updates, upgrades, and patches to maintain platform security and functionality, while minimizing downtime.
- Maintain platform backup processes and ensure disaster recovery plans are in place, regularly tested, and updated to minimize data loss and business disruption.
- Provide second-tier support for platform-related incidents and service requests.
Troubleshoot issues related to system performance, user access,



and integrations.
- Collaborate with business stakeholders, solution owners and solution architects, to configure and optimize platform settings to meet business needs.
This includes configuring workflows, automation, and integrations with other systems.
- Implement and enforce data integrity and governance policies to ensure data accuracy and compliance with company standards and regulatory requirements.
- Create and maintain detailed documentation of platform architecture, configurations, processes, and procedures to ensure knowledge is easily shared and accessible.
- Work closely with IT, Development, and business teams to align platform capabilities with organizational needs, streamline processes, and support digital transformation initiatives.
- Provide end-user training and support as needed, helping to ensure platform adoption and proper use of tools and features.
- Participate in on-call rotation.
- Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
- Performs other related duties as assigned.
This role may require occasional after-hours work to manage system upgrades or respond to critical incidents.
What You'll Bring-




- A security-first approach and In-depth understanding of Salesforce security model and working experience in setting up data security via configuration and coding alike- In-depth experience in Salesforce configuration including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports- All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules-
- Experience in HTML, XML, JavaScript, and SQL.
- Experience troubleshooting in Salesforce technologies such as Apex, Triggers, Lightning Design, Visualforce pages; Salesforce Lightning Aura Components, Lightning Web Components is a plus-
- Proactive system maintenance including Security Reviews, Release Updates and Platform Health Checks- Proficiency in platform management tools, including configuration, logging, monitoring, and automation.
- Experience with scripting (PowerShell, Bash, etc.) for automation is a plus.
- Familiarity with compliance and regulatory guidelines- Flexibility to adapt to changing project requirements and timelines- Proficiency in Agile delivery, DevOps principles and associated tools and technologies.
- Familiarity with ITSM tools (e.g., ServiceNow, Jira) and incident management practices.
Qualifications- 5+ years' experience as a Salesforce platform administrator with a focus on Sales Cloud, Service Cloud and/or Experience Clouds- Salesforce certifications - Certified Administrator, App Builder, Service Cloud Consultant, Community Cloud Consultant is a plus- Experience with DevOps tools like Copado and/or Flosum- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills, with the ability to work cross-functionally.
- Detail-oriented with a focus on operational efficiency and security

📌 Platform Administrator Iii (Guadalajara)
🏢 F5
📍 Guadalajara