Role: Customer Care Advocate IPosition Summary:The Customer Care Advocate I serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries.This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness.CCA1 receives general product, systems, and process training on all general MCS products.
- Our mission is to provide a seamless & effortless customer experience through _demonstrating_ product & system _expertise_, ownership, accountability, cross departmental collaboration, and responsiveness.Our Customer Care Role is an excellent opportunity to join a forward thinking, dynamic, integral Customer Care Team responsible for creating customer loyalty, reducing customer effort, and delivering solutions in every step of the customer journey, _ultimately enabling_ growth.Join a team of highly motivated professionals with "can do" attitudes, a willingness to learn and a passion for process improvement._**Responsibilities**:- Dedication to ***** overserve strategies-- Handles internal & external customer inquiries quotes & orders,



utilizing established standard operating policies & procedures.-- Responsible for building strong customer relationships and delivering customer-centric solutions-- Support corporate initiatives designed to overserve our customers while providing an effortless customer experience-- Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals.
-- With Initial Direction & Supervision, take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm-- Handles standard customer escalations, autonomously with first contact resolution when possible.
-- Work with internal teams with a high sense of accountability and urgency-- Work with Distribution Center operations to assure orders are managed and shipped in a timely manner to customer expectations; as well as resolve customer issues regarding order shipment issues such as damaged, late, or incorrect products-- Participant in training initiatives within department-- Calls are recorded for training and quality purposesAbout Regal Rexnord- The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

📌 Customer Care Advocate I (Ciudad Apodaca)
🏢 Regal Rexnord
📍 Ciudad Apodaca