**Online Reviews Management**
- Post reviews daily on various platforms, including Google (two per location), Indeed (one daily), Yelp (one per location daily), and Glassdoor (one daily).
- Maintain high review ratings: Google should stay at 4.9 or above, Yelp at 4.9/5, and Indeed and Glassdoor at 4.5 or higher.
- Handle chargebacks and manage ongoing disputes as needed.
**Call Center/VA Management**
- Proactively address client concerns, listening carefully, summarizing issues, and offering solutions.
- Review call quality and effectiveness. Offer discounts to clients who weren’t initially booked to encourage same-week visits.
- Oversee message responses, ensuring they are handled within five minutes. If responses are delayed, tag the VA manager.
- Respond to incoming messages from Podium for new clients, covering hours from 8 AM to 9 PM.
- Adjust staffing levels as needed during slow periods.
- Manage chargeback disputes for Affirm and credit card transactions, ensuring they are handled efficiently.
Pay: $381,260.00 - $571,890.00 per year
Work Location: Remote

📌 Customer Success Manager (México)
🏢 We Whiten
📍 México