**Qualification**:
Bachelor's in Science/ Commerce/Engineering or equivalent
Excellent written and verbal communication skills in English
**Responsibility**:
**Business / Customer**:
- Understand and articulate complex problems related to the specific technology.
- Interface with community network to retain technology competitiveness.
- Work with the client team to address escalations and own the resolution during the critical incident scenario.
- Plan and implement major change requests and engineering tasks.
**Project / Process**:
- Participate in technical audits.
- Identify opportunities for automation standardization and stabilization of environment.
- Lead TIP initiatives and coordinate with CoEs for the implementation of the same.
- Conduct Proof of Concept activities when necessary.
- Undertake project specific Proof of Concepts activities to validate technical feasibility with guidance.
- Prepare run books on specific technology areas.
- Lead reviewer for knowledge articles.
- Implement best practices in specific technology area.
- Responsible for driving the change mgmt effectively by ensuring that regular process health checks are done and bringing in best practices and building SOPs.
- Continuous assessment of the infra/technical environment and address any gaps (for ex. : firmware Service Packs Backups).
Tipo de puesto: Jornada completa
Sueldo: $70,000.00 al mes
Pregunta(s) de postulación:
- level of written and verbal communication in English
Experiência:
- Delivery Manager: 1 año (Deseable)
Lugar de trabajo: Empleo presencial