**Overview**:
If you are about new challenges in an fast paced and international organization, if you consider yourself as empowered and passionate for innovation in financial services & fintech industry, we would be more than thrilled to work with you.
The Collections Team Lead will work closely with the CEO to build and grow a Collections team from scratch, create NPL management strategy, develop and drive a consistent successful team, and be accountable for the department results.
**Role responsibilities**:
- Building a team from scratch involving international experience of the Company.
- Development of methodology, motivation system, and KPI's for the Collection team.
- Creating an NPL management strategy using technical collection tools.
- Communication with the IT team and external contractors regarding the technical solutions integration.
- Being accountable for the Collection department results.
- Provide continued Training & Development for the Team.
**Role Qualifications**:
- 5+ years of collections management experience at **Fintech companies, Collection agencies**, **Microfinance institutions**; **Bank-Risk Department** or **BPO agencies**.
- Bachelor degree or above, preferred in Economics, Business Administration or other related majors.
- Comprehensive understanding of **the financial and debt collection industry in Mexico**. Knowledge of the governing law applicable to industry.
- Development and implementation of soft-collection stages, procedures, policies,



and metrics.
- Proven experience to empower, develop, mentor, and lead teams.
- Ability to handle pressure whilst solving problems and conflicts, with highly developed communication and interpersonal skills.
- Consistency in decision making and accountability; highly developed ability to prioritize, analize, and make decision.
- High motivation and desire to demonstrate the potential.
- Being an inspirational Leader for the team with **hands-on approach**.
- Expertise with CRM and Collections System.
- Advanced Excel user.
- **Advanced level of English** and Spanish is a must since the position reports to foreign managers.
**Benefits**:
- High pay conditions: fixed salary 30-50K monthly basis + up to 30% bonuses monthly upon performance targets met.
- By-law benefits (Social Security “IMSS”, Vacations starting on 12 days per year, 25% vacation Bonus “Prima Vacacional”, 15 days Holiday Bonus “Aguinaldo”)
- Private Medical Insurance.
- Work schedule from Monday to Friday, remote work monitoring a team in Spain from 7:00am
- International experience.
- Opportunity to reveal your potential and build a successful career in an international company.
- Development of technical and managerial skills that will become an important element in your career.
Tipo de puesto: Jornada completa
Sueldo: $30,000.00 - $50,000.00 al mes
Lugar de trabajo: Empleo presencial

📌 Collections Manager in Call Center (Ciudad de México)
🏢 Aventus Mexico
📍 Ciudad de México