We are seeking an experienced **Delivery Manager** to oversee and ensure the successful delivery of IT projects.
**Responsibilities**
- Direct end-to-end management of delivery engagements for teams of 20-50+ FTEs linked with high visibility and high-impact projects
- Oversee the delivery across all stakeholders and ensure complicated engineering issues are efficiently handled
- Guarantee the quality of design, code, and overall solutions
- Facilitate mentoring and talent development programs specifically tailored for delivery leads and managers
- Advocate, negotiate and implement the best engineering processes and practices
- Drive engagements effectively to maintain high standards of delivery and customer satisfaction
- Deliver on hard commitments and fixed timelines according to outcome-based setups
- Handle customer escalations, contract issues, and team rotations seamlessly
**Requirements**:
- Minimum 8 years of experience in the IT industry with at least 3 years in leadership roles such as Delivery Manager, Team Lead, or Project Manager
- Proven ability to manage complex delivery engagements from inception to completion
- Expertise in overseeing project delivery and managing stakeholder relationships
- Proficiency in handling complex engineering problems and ensuring timely quality delivery
- Experience with continuous delivery/deployment pipelines in designing and implementing end-to-end solutions
- Skills in identifying customer needs and driving issues to closure
- Strong capability to build and maintain a cohesive team environment
- Competency in coaching and mentoring team members to understand customer needs and requirements
**Nice to have**
- Experience in tailoring solutions and negotiating best practices
- Familiarity with outcome-based delivery setups




- Demonstrated ability to manage high stakes escalations and contract negotiations
**We offer**
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Adaptable work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

📌 Delivery Manager (Guadalajara)
🏢 Epam Systems
📍 Guadalajara