**Company Description**
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune General 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
This is a hybrid role.
**Responsibilities**:
- You will be the face of client’s North America to our Customers replenishment team.
- Manage the order life cycle from creation through delivery to ensure accuracy and policy adherence.
- Professionally and promptly lead the resolution of all issues related to customer orders; resolve customer questions and problems by thoroughly researching issues, identifying root causes, and offering solutions.
- Partner with the assigned Customers and Field Sales/Internal Supply Chain teams to meet service objectives and deliver profitable growth.
- Demonstrate good business judgment by knowing how to prioritize critical tasks in a fast-paced, self-managed team environment.
- Deliver specific and measurable cost savings and service improvements that deliver positive results.
- Collaborate cross-functionally to analyze issues, develop corrective actions or continuous improvement process,



and align stakeholders to implement the change and communicate the outcome.
**Qualifications**
- Bachelor’s Degree required, preferably in Supply Chain. (Experience in Customer Service, Logistics or Supply Chain experience and/or internal experience may be considered in lieu of degree)
- Intermediate level Microsoft Office skills - emphasis on ability to use Excel formulas, functions, and pivot tables, and SAP experience required.
- Demonstrate experience or relevant knowledge in the following areas: Order Fulfillment & Management, Transportation, Pricing Structure, Inventory Management, and the Credit and Returns process.
- Excellent communication skills both written and verbal; capacity to comfortably interact with all levels of the business.
- Ability to collaborate cross-functionally to analyze issues, develop corrective actions or continuous improvement process, and align stakeholders to implement the change and communicate.
- You have judgment to resolve issues with the appropriate sense of urgency.
- You can maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities. Displays attention to detail for both accuracy and content.
- Must be able to speak English.
**Additional Information**
This is a remote, work from home position. Travel tends to fluctuate depending on client needs but typically very limited.
If you are interested in a phone interview please advise a good number
and day/time to reach you. I look forward to hearing from you!

📌 Customer Service Specialist - Order Management (Zapopan)
🏢 Genpact IT
📍 Zapopan