**Position**: AI Solutions Customer Success Manager
**Location**: Remote (global) | **Schedule**: Adaptable | **Environment**: High-growth, innovation-focused
**1. Role Summary**:
The AI Solutions Customer Success Manager serves as the primary advisor to enterprise customers adopting AI-driven content programs. This individual guides clients from initial workflow design through full deployment, ensuring measurable impact on traffic, engagement, and revenue.
**2. Primary Responsibilities**:
**Client Alignment**
- Partner with growth marketers, content leads, and senior executives to tie AI initiatives to business goals.
- Build and maintain multi-level relationships that support long-term expansion.
**Project Delivery**
- Own implementation timelines and proactively resolve roadblocks.
- Coordinate cross-functional resources to ensure on-schedule launches.
**Workflow Design & Optimization**
- Collaborate with technical teams to architect high-throughput AI content workflows.
- Balance quality, speed, and scalability while minimizing rework.
**Performance Management**
- Track KPIs such as organic traffic, click-through rate, and revenue contribution.
- Recommend data-driven adjustments to maximize ROI.
**Enablement & Training**
- Develop and deliver training that removes technical barriers for client teams.
- Produce reference materials and office-hour sessions to reinforce adoption.
**Best-Practice Development**
- Codify successful engagements into reusable playbooks and checklists.




- Share insights internally to accelerate future deployments.
**Product Feedback Loop**
- Capture customer observations and translate them into actionable feature requests.
- Liaise with Product and Engineering to influence roadmap priorities.
**3. Qualifications**:
- ** Experience**: Minimum 5 years leading software implementations focused on onboarding, adoption, and expansion; at least 3 years working with enterprise-level stakeholders.
- ** Domain Expertise**: Demonstrated success driving SaaS or AI solution uptake and measurable business outcomes.
- ** Communication**: Native-level or equivalent English; able to convey complex technical concepts to non-technical audiences.
- ** Analytical Ability**: Proficiency in data-oriented decision making; working knowledge of SQL, Python, or similar tools is advantageous.
- ** Work Style**: Self-directed, adaptable, and effective in fast-moving environments.
**4. Team Values**:
- ** Integrity & Humility** — Operate ethically, foster trust, and keep egos in check.
- ** Passion for Growth** — Commit to continuous learning and skill development.
- ** Bias for Action** — Prioritize timely execution and tangible results.
- ** Innovation via Iteration** — Embrace experimentation and rapid improvement.
**5. Benefits**:
- Fully remote employment with flexible working hours.
- Opportunity to shape best practices in a collaborative, high-growth organization focused on AI innovation.

📌 Customer Success Manager, Ai (Ciudad de México)
🏢 Growth Troops
📍 Ciudad de México