NAPS is the leading creator marketing platform for ecommerce, trusted by top brands. We are seeking a highly organized, tactfully creative, and technically proficient Account Manager who’d be passionate about providing exceptional service to brands and creators on the NAPS platform.
**Responsibilities**
- Troubleshoot and verify resolution for reported issues and maintain client dialog
- Document Jira stories for reported issues and follow their resolution
- Monitor and manage brand and creator account setup
- Support ecommerce and other integrations
- Set up new users and resolve onboarding issues
- Oversee the resolution of client and brand chats
- Conduct and lead screen-sharing sessions as needed
- Monitor brand activity and ensure timely follow-up with creators
- Work to grow and upsell all clients
**Campaign Support**
- Support all platform influence and team creator campaigns
- Discover and identify creators based on a set of requirements/objectives
- Support campaign planning, creator list management, and data analysis
- Confidently suggest creators and highlight booking opportunities




- Review campaign data to share with clients and ensure proper capture
- Develop campaign creative briefs and optimize content
- Support all workflows (creative, operational, moderation)
- Negotiate and land terms with influencers
- Ensure influencers are paid in a timely manner
**General Qualifications**
- Native-level proficiency and fluency in English
- Ability to work independently and collaborate in a team environment
- Desire to take and retain ownership of account success
- Strong experience in an account management role for a marketing platform or agency
- Strong understanding of helpdesk (HubSpot preferred) and chat support platforms
- Good ability to listen to clients with the creativity and confidence to guide decisions
- Excellent troubleshooting, problem-solving, and interpersonal skills
- Excellent organizational and time management skills
- Experience with data management and reporting
- Familiarity with social media platforms and analytics
- Bachelor's degree in a related field
Pay: $1,000.00 - $1,001.00 per day
Work Location: In person

📌 Account Manager (Rio Tijuana 3ra Etapa)
🏢 Naps Mexico
📍 Rio Tijuana 3ra Etapa