At Supercap North America, part of the Crealis Group, we are looking for a Customer Service Representative to provide an outstanding experience to our customers while acting as a key link between clients and our internal teams. This role is idóneo for someone who enjoys building strong customer relationships, coordinating multiple stakeholders, and ensuring on-time delivery and service excellence in a manufacturing environment.

Key Responsibilities - Provide professional support and follow-up to national and international customers - Manage customer orders, quotations, and delivery schedules through ERP systems - Coordinate closely with Production, Planning, Logistics, Quality, and Sales teams to ensure smooth order execution and customer satisfaction - Monitor order status and proactively communicate updates to customers - Handle customer inquiries, complaints, and delivery or product-related issues, ensuring timely resolution - Maintain accurate customer information, service records,



and databases - Prepare quotations and commercial documentation in accordance with company policies and pricing guidelines - Generate reports and support KPI monitoring related to customer service performance - Support quality audits and continuous improvement initiatives related to customer service processes - Ensure a high level of customer satisfaction while promoting a culture of responsiveness and service excellence What We're Looking For - Degree in International Business, International Trade, Business Administration, or a related field - Previous experience in Customer Service, Sales Administration, Order Management, or a similar role - Experience working with ERP and CRM systems - Intermediate Microsoft Office skills - English proficiency and the ability to communicate with international customers - Strong communication, organization, and problem-solving skills - Customer-oriented mindset with a proactive and collaborative approach - Ability to work effectively in a fast-paced manufacturing environment Salary range: $30 to $35 k Mexican pesos

📌 Customer Service Representative (Guadalajara)
🏢 Crealis Group
📍 Guadalajara