As bp transitions to an integrated energy company, we must adapt to a changing world and maintain competitive performance. bp’s customers & products (C&P;) business area is setting up a Business and Technology Centre (BTC) in Santa Fe, Mexico City. This BTC will support the delivery of enhanced customer experience and drive innovation by building general capabilities at scale, leveraging technology, and developing deep expertise. It will be a core and connected part of our business, bringing together colleagues who report into their respective parts of C&P;, working together with other functions across bp.

The Customer Service Team interacts with both internal and external customers on behalf of TravelCenters of America (TA), the largest publicly traded full‑service truck stop and travel center company in the United States. They provide information about products and services, respond to customer feedback, and take parking reservations, with a main focus on the loyalty program.



This position works directly with our primary customers and guests, especially professional truck drivers, to resolve their issues and concerns.

This role will be located in our offices in Santa Fe, Mexico City, and is currently working under a hybrid schedule—three times a week from the office. Different shift patterns are available, including Monday to Friday 7:00 a.m. to 3:00 p.m. and 12:00 p.m. to 8:00 p.m.

Key Accountabilities

- Listen and respond to customers to understand their needs and resolve issues efficiently and effectively, maintaining patience and politeness with difficult or angry customers.
- Accurately record details of customer feedback and actions taken in the tracking system.
- Provide information to customers about company products, services or programs.
- Respond to customers via email or social media professionally, using correct grammar, spelling, and punctuation.
- Take parkin

📌 Customer Service Support (Santa Fe)
🏢 BP
📍 Santa Fe