**Purpose**
**Key Responsibilities**
**Technical Leadership and Support**
**Endpoint and Mobility Management**
- Administer, optimize, and enforce policies across endpoint and MDM platforms such as Intune, SCCM, and JAMF.
- Lead initiatives related to device compliance, patching, software deployments, and configuration standardization.
**Identity and Access Governance**
- Manage and maintain secure user access through identity platforms such as Active Directory, Okta, and Azure AD.
**Field Services and Project Coordination**
- Coordinate branch technology deployments and support physical infrastructure rollouts as needed.
**Documentation and Process Improvement**
- Develop and maintain SOPs, technical documentation, onboarding resources, and knowledge base content.
- Identify service gaps and propose process enhancements to improve support efficiency and user satisfaction.
**Team Collaboration and Mentorship**
- Provide guidance and knowledge sharing to junior team members.
- Foster a collaborative environment through active participation in team development and training efforts.
**Key Competencies and Skills Required**
- Proven experience in enterprise IT environments supporting systems, endpoints, and mobile platforms.
- Advanced troubleshooting capabilities across a variety of hardware, software, and networked systems.
- Strong communication, prioritization, and organizational skills.
- Demonstrated initiative, ownership of deliverables,



and ability to work independently in a dynamic setting.
**Minimum Qualifications**
- Knowledge and skills commonly found in individuals with 3-5 years of IT support experience.
- Experience with endpoint or mobile device management platforms and enterprise identity systems.
**Preferred Qualifications**
- Relevant certifications such as CompTIA Security+/Network+, Microsoft 365 Certified, or equivalent.
- Experience leading endpoint deployments, field services coordination, or compliance enforcement.
- Exposure to ITSM systems like ServiceNow or Jira.
**Physical Demands**
- Ability to lift up to 25 pounds.
- Ability to sit or stand for extended periods.
- Manual dexterity to operate standard office equipment.
Our commitment to excellence in customer service is only part of our story. We are also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.
**All full-time associates receive the benefits of law and are eligible for the following benefits**:
- Mayor Medical Insurance for Family
- Life insurance
- Food Coupons
- 10 days of vacation
- 30-day year end bonus
We're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.

📌 IT Support Specialist (Polanco IV Sección)
🏢 RMx DEVde C V
📍 Polanco IV Sección