Job Title: Applications Administrator - Enterprise Productivity Tools
**Position Summary**:
You will be responsible for both the technical administration and functional enablement of key cloud-based platforms that drive collaboration, workflow automation, data insights, and operational efficiency. This is a hands-on role that requires a blend of systems thinking, user empathy, and a passion for continuous improvement.
**Key Responsibilities**:
**Application Administration & Operations**:
- Manage user provisioning, access controls, and license optimization.
- Ensure compliance with IT security policies, data governance, and change management processes.
- Support integrations between SaaS platforms and other enterprise systems (e.g., SSO, APIs, middleware).
- Coordinate with vendors for support, upgrades, and roadmap planning.
- **Technical proficiency**:Strong understanding of SharePoint, Confluence, and Slack administration, including configuration, user management, and troubleshooting.
- **Communicating with users**:Responding to user inquiries, providing status updates, and collaborating with end-users to schedule and coordinate ticket resolution activities.
- **Ensuring SLA adherence**:Monitoring ticket progress, coordinating with support resources, and proactively addressing potential delays to ensure SLA targets are met.
**Functional Management & User Enablement**:




- Support content management, data organization, and reporting within each platform.
- Develop and deliver training materials, documentation, and user onboarding resources.
- Champion user adoption and continuously seek opportunities to improve usability and value delivery.
**Qualifications**:
**Required**:
- Experience with tools such as Jira, Confluence, SharePoint, Asana, Slack, or similar platforms.
- Ability to troubleshoot technical issues and communicate solutions clearly to non-technical users.
- Excellent communication, documentation, and stakeholder engagement skills.
**Preferred**:
- Experience with identity and access management (IAM), SSO, and security best practices.
- Exposure to agile methodologies and continuous delivery environments.
- Familiarity with HTML/CSS and basic scripting or automation tools (e.g., PowerShell, Python, or Zapier).
- Background in business analysis or process improvement is a plus.
- Bachelor’s degree in Information Systems, Computer Science, or equivalent experience.
**What You’ll Bring**:
- A user-first mindset and a passion for enabling teams through technology.
- A collaborative spirit and the ability to work cross-functionally with technical and non-technical teams.
- A growth mindset and eagerness to learn new tools and technologies.

📌 Applications Administrator - Enterprise Productivity Tools (México)
🏢 Sailpoint
📍 México