Our ideal Call Center Representative (similar role to an off-site Receptionist) will take ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.
**Call Center Representative Duties & Responsibilities**:
- Manage high-volume Inbound/Outbound calls in a call center environment with off-site Receptionist duties
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Fulfills requests by clarifying desired information, completing transactions, and forwarding requests.
- Demonstrates personal responsibility & accountability by meeting attendance and schedule adherence expectations
- Utilize various communication “Scripts” when handling different topics for effective customer service & insight
- Promotes additional services by recognizing opportunities to up-sell accounts, and explains new features
- Build sustainable relationships and engage customers by taking the extra mile for clients
- Organize records of all conversations in our call center database in a comprehensible, clear,



and concise manner
- Frequently attend educational seminars to improve knowledge and performance levels
- Meet independent/team qualitative & quantitative targets
Call Center Representative Skills:
- Previous experience in a customer service/support role
- Strong computer, written, and verbal communication skills (including active listening)
- Familiarity with CRM systems and practices (Preferred, not Required)
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively
- High school diploma/G.E.D. (Preferred, Not Required)
Tipo de puesto: Tiempo completo, Por tiempo indeterminado, Por periodo de prueba, Aprendiz
Duración del contrato: 3 meses
Sueldo: $4,200.00 - $4,400.00 a la semana
Ventajas:
- Aumentos salariales
- Bebidas gratis
- Estacionamiento gratuito
- Opción a contrato indefinido
- Programa de referidos
- Vales de despensa
Idioma:
- Inglés (Obligatorio)
Lugar de trabajo: Empleo presencial

📌 Call Center Representative (La Viñita)
🏢 TCC Tecate de C.V.
📍 La Viñita